The Science of Scaling There Is No Post-Sales in SaaS w/ Sangeeta Chakraborty (CRO, Miro)
Jul 4, 2024
Sangeeta Chakraborty, CRO of Miro and a pioneer in customer success, dives into the evolving landscape of SaaS sales. She challenges the concept of 'post-sale,' advocating for continuous customer engagement. Hear her insights on the importance of aligning sales and customer success teams, especially in product-led growth strategies. Sangeeta also discusses the significance of hiring leaders who resonate with company values and the need for collaboration between founders and sales professionals to enhance customer retention.
Chapters
Transcript
Episode notes