Sangeeta Chakraborty, CRO of Miro and a pioneer in customer success, dives into the evolving landscape of SaaS sales. She challenges the concept of 'post-sale,' advocating for continuous customer engagement. Hear her insights on the importance of aligning sales and customer success teams, especially in product-led growth strategies. Sangeeta also discusses the significance of hiring leaders who resonate with company values and the need for collaboration between founders and sales professionals to enhance customer retention.