There Is No Post-Sales in SaaS w/ Sangeeta Chakraborty (CRO, Miro)
The Science of Scaling
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Intro
This chapter explores the critical role of ongoing customer engagement in the SaaS industry, challenging traditional perspectives on post-sale dynamics. It delves into the evolution of customer success roles and the unique insights that experienced leaders bring to the Chief Revenue Officer position, focusing on the importance of understanding customer feedback.
Transcript
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