Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Introduction
00:00 • 2min
The Role of Technology in Remote Service Delivery
02:03 • 3min
The Roller Coaster of Remote Service
05:30 • 5min
The Role of Augmented Reality in Remote Service
10:12 • 5min
The Importance of Monetization in Service Business
15:19 • 3min
How to Monetize Triage
18:37 • 4min
How to Replace the Feeling a Customer Gets From Someone Being There
22:42 • 3min
How to Replace Onsite Triage With Touch Points That Rereassure Customers
25:40 • 3min
The Role of Remote Tools in the Talent Challenge
28:43 • 4min
The Future of Field Service Technicians
32:28 • 4min
The Future of Field Service
36:28 • 5min
The Challenges of Digitalization
41:21 • 3min
The Importance of People in Service
44:01 • 3min
The Importance of Hard Work
46:54 • 3min