The Future of Field Service

I don't think there should be this fear of field service jobs being eliminated, right? What I do wonder though is the increasing importance of soft skills. And we talked about this idea that there's some increase in remote resolution or remote, even triage, there is less face time. So then does that need to be offset somehow with a different type of customer interaction, right? This is the part I think is really interesting, whether we take our frontline workers and try to augment their technical skillset with soft skills.