How to Replace Onsite Triage With Touch Points That Rereassure Customers

I wonder if part of the removal of as much in person visibility can be accomplished through different ways of providing that insight, you know? So I think it's interesting to think about not only from a messaging standpoint, but in our communications with customers. And we spend a lot of time making sure that the technician soft skills, you know, meet the needs. Does that make sense? It does.