AI Snips
Chapters
Transcript
Episode notes
The Story of Bob
- Kim Scott shares a story about "Bob," an employee she liked but who performed poorly.
- Due to ruinous empathy, she avoided giving him criticism, ultimately leading to his firing and regret.
Kelly's Story
- Russ Laraway describes inheriting an underperforming team at Google, led by Kelly.
- He fired Kelly, who later thanked him, realizing she needed the push.
Handling Upset Feelings
- Don't avoid criticism to prevent tears; react with compassion when upset feelings arise.
- Provide support and time, then resume the conversation in a teachable moment.