Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#160 - How This One Sales Tactic Unlocked $10 Million in Potential

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Jan 14, 2025

Discover how strategic partnerships can lead to massive financial growth, with revenue boosts of up to three million dollars! Explore transformative business strategies that enhance productivity and staff satisfaction. Learn about the vital role of price control in optimizing profits and the innovative sales tactics that minimize distractions for better efficiency. Tune in to hear about the shifts in operational practices that drive financial success and the critical stages of business growth from hustle to expansion.

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ANECDOTE

Call Center Transformation

John Wilson's call center wasn't booking enough calls.
By changing compensation to commission per booked call, booking rates and employee engagement improved.

ADVICE

Employee Self-Management

Design systems for employees to self-manage.
Give employees minimal choice in task completion; some tasks should be enforced.

INSIGHT

Inside Sales Potential

John Wilson's inside sales team generated $4 million in its first year.
He sees its potential to reach $10 million and considers inside sales a continuous project.

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In this episode, John and Jack discuss how they redefined their business over the past year, sharing the big wins and game-changing shifts that took them to the next level.

From revamping call centers and rethinking compensation to building a powerhouse inside sales team and unlocking the hidden potential of weekend shifts, they’ll show you how you can turn everyday decisions into massive growth opportunities. This comprehensive discussion is filled with actionable insights for businesses aiming to scale and achieve higher efficiency in their operations.

Shout out to Service Scalers

In a year where many in the industry faced challenges, we’re thrilled to have hit the low 20s, outperforming expectations and driving serious growth. A huge part of that success is thanks to Service Scalers.

For the past couple of years, Sam Preston and his team have been invaluable partners, helping us achieve:

✅ Best-in-class SEO

✅ Top-tier PPC campaigns

✅ Dominance in LSA and GMB marketing

If you’re in the trades and ready to level up your marketing, do yourself a favor and check out ServiceScalers.com. Sam and his team are killing it right now.

Special Thanks To FieldPulse

FieldPulse is a really awesome Field Service Management (FSM) platform, that helps you save hours every week and keep operations running smoothly. With features like scheduling, dispatching, invoicing, and reporting, it takes the headache out of managing the day-to-day.

If you're looking to streamline your ops, stay ahead of the competition, and focus on what really matters (growth) FieldPulse is a game-changer.

👉 Book a Demo with FieldPulse to get 15% off the annual plan when you mention Owned and Operated.

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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