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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#160 - How This One Sales Tactic Unlocked $10 Million in Potential
Jan 14, 2025
Discover how strategic partnerships can lead to massive financial growth, with revenue boosts of up to three million dollars! Explore transformative business strategies that enhance productivity and staff satisfaction. Learn about the vital role of price control in optimizing profits and the innovative sales tactics that minimize distractions for better efficiency. Tune in to hear about the shifts in operational practices that drive financial success and the critical stages of business growth from hustle to expansion.
43:52
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Quick takeaways
- The restructuring of call center operations, including commission-based pay, significantly boosted employee engagement and performance efficiency.
- Expanding service hours to weekends unlocked additional revenue potential and improved customer satisfaction by addressing demand outside traditional hours.
Deep dives
Effective Call Center Overhaul
A significant restructuring of the call center operations led to improved efficiency and performance. Initially limited to three call takers, the team expanded to as many as 22, implementing new compensation structures to emphasize productivity through commission-based pay for booked calls. This change encouraged a culture of self-management among the call center agents, resulting in higher engagement and lower turnover. The dramatic increase in outbound calls, driven by individual accountability, showcased the positive impact of a well-aligned compensation strategy.
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