#216: Website Teardown | How to Nail your B2B Pricing Page with Emily Kramer (Co-Founder & Advisor of MKT1), Bill Wilson (CEO & Founder of Pace Pricing), and Karan Sood (Director Sales Operations at Rakuten Kobo)
Feb 3, 2025
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Emily Kramer, co-founder of MKT1, Bill Wilson, founder of Pace Pricing, and Karan Sood, director at Rakuten Kobo, dive into the often daunting world of B2B pricing pages. They share crucial insights on crafting clear and transparent pricing, identifying common pitfalls in pricing strategies, and structuring tiers effectively. Listeners will learn about the importance of social proof, risk reversal, and the debate over displaying prices versus contact forms. Live teardowns of real pricing pages offer actionable lessons for improving conversions.
A clear and transparent pricing page is critical for conversions, ensuring potential customers easily understand product offerings and value.
Common mistakes in B2B pricing pages include using jargon and overcomplicating options, leading to customer confusion and decision paralysis.
Building trust through social proof, such as customer testimonials, significantly influences purchase decisions and enhances credibility on pricing pages.
Deep dives
The Power of Interactive Demos
Interactive demos have become a crucial tool for B2B marketers, as they provide an effective way for potential buyers to understand a product before engaging with sales teams. Companies that utilize these demos, particularly through solutions like Novatic, have reported impressive results, including a significant increase in website conversion rates by up to 25% and a notable rise in inbound leads of 10-20%. This trend reflects the evolving preferences of B2B buyers, who now demand greater control over their purchasing journey, aided by access to ample product information. The latest report from Novatic highlights successful demo strategies, emphasizing how interactive experiences can engage users and drive meaningful connections between brands and potential customers.
An In-depth Look at Pricing Pages
The podcast features an extensive discussion around the nuances of pricing pages, where experts share insights on the elements that contribute to their effectiveness. A well-structured pricing page should clearly communicate who the product is for, what it offers, and build confidence in potential customers. Elements such as risk reversal, social proof, and support play key roles in reassuring visitors, allowing them to see the value of the product and making them more likely to convert. Emphasizing clarity across the page—through effective headings, feature descriptions, and packaging—ensures that visitors can easily navigate and understand their options.
Common Mistakes in Pricing Strategy
Many companies make critical errors when it comes to their pricing strategies, primarily by overcomplicating their pricing pages and obscuring the value proposition. Experts emphasize the importance of straightforward language and avoiding jargon, which can confuse potential buyers. Additionally, offering too many options can overwhelm visitors, leading to decision paralysis rather than encouraging a purchase. Successful pricing pages are those that highlight the most significant features of each plan while making clear distinctions that guide customers on what works best for them, creating a smoother buying experience.
The Importance of Social Proof
In the competitive B2B landscape, establishing trust through social proof is essential for influencing purchase decisions. Including customer testimonials, recognizable logos, and third-party reviews can significantly enhance a pricing page's credibility. By showcasing real-world users and their experiences, prospective buyers can relate to existing customers, increasing the likelihood of conversions. It is advised that businesses display testimonials targeting each pricing tier, as personalized social proof boosts customer confidence and helps mitigate concerns about choosing the right plan.
Simplifying User Experience for Higher Conversions
A core theme throughout the podcast is the need for simplifying user experiences to drive conversions effectively. This involves employing consistent call-to-action phrases, making pricing visible, and ensuring a frictionless navigation experience for the customer. Pages that clearly articulate the value offered, alongside a straightforward design and minimal distractions, can lead to higher conversion rates. By positioning the primary action throughout the pricing page, businesses can eliminate confusion and lead users smoothly toward making an informed decision.
Is there anything more terrifying for a marketer than having to work on the pricing page? How do you handle packaging, listing out features, and deciding whether to put the actual price, or “contact sales”?
In this session from our Ultimate Roast of B2B Pricing Pages, Emily Kramer (Co-Founder & Advisor of MKT1), Bill Wilson (CEO & Founder of Pace Pricing), and Karan Sood (Director Sales Operations at Rakuten Kobo) share their secrets to a killer B2B pricing page. Then, they do a live teardown of real pricing pages that you can learn from.
Emily, Bill, and Karan also cover:
How to make your pricing page clear and transparent
The most common mistakes SaaS companies make with pricing
How to structure pricing tiers and communicate value effectively
Timestamps
(00:00) - - Introduction to Bill, Emily, and Karan
(02:40) - - Why pricing pages are critical to conversions
(04:53) - - The FAST framework
(06:51) - - The four key functions of a pricing page
(10:44) - - Common mistakes companies make with pricing page clarity
(13:59) - - The role of social proof and risk reversal in building trust
(16:12) - - Should B2B companies display pricing on their website?
(18:46) - - How to structure pricing tiers for clarity and conversion
(21:03) - - Live pricing page roast: Mention
(33:53) - - Live pricing page roast: Flagsmith
(42:06) - - Live pricing page roast: Contact Monkey
(45:20) - - Why request pricing forms create unnecessary friction
(47:41) - - Should you display pricing if your competitors don’t?
(49:43) - - The importance of value-based pricing in B2B
B2B websites are filled with too much story, too much narrative these days. You visit a website and you have no idea what the product does and how it works.
This is why Navattic has become a popular product for B2B Marketers. They help you build interactive demos so you cangive buyers a real look at the product before they ever talk to sales.
And guess what - it works. They found that companies using interactive demos with Navattic have seen up to a 25% lift in website conversion rates and a 10-20% increase in inbound leads.
They just released their 2025 State of the Interactive Product Demo report, and it proves just how much more control B2B buyers want over the buying process. Buyers have more access to information than ever, and companies are finally catching up by making their product front and center.
Their report breaks down the top-performing demos, why ungated demos drive higher engagement and the best use cases and strategies for making them work.