

Maximizing Referrals & Long-Term Customer Retention
Oct 27, 2023
Shaun Buck, coauthor of 'No B.S. Guide to Maximum Referrals and Customer Retention,' shares a three-step formula for customer retention. He emphasizes the importance of reducing churn rates, focusing on renewals, referrals, and affiliate marketing. The discussion also covers building relationships through shared interests, effective onboarding strategies, and forming strategic partnerships for referrals.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Customer Retention and Referrals for Business Growth
02:12 • 14min
Personal Connection Through Newsletter Content
15:55 • 1min
Building Relationships Through Shared Interests
17:18 • 7min
Building Strong Customer Relationships through Genuine Care and Referral Strategies
24:09 • 19min
Strategic Partnership with Associations
43:31 • 4min
Enhancing Customer Retention through Personalized Onboarding Processes
47:38 • 4min
Effective Onboarding Strategies and Customer Engagement Insights
51:10 • 3min