
Let's Talk Loyalty #94: Global Coalition Loyalty Insights with Payback's CEO Bernhard Brugger
Mar 31, 2021
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Introduction
00:00 • 3min
The Payback Journey
03:23 • 2min
The Evolution of Payback Points
05:21 • 2min
The Power of Multi-Channel Marketing
07:41 • 4min
The Importance of Localization in a Digital Company
11:55 • 2min
How to Be a Successful Tech and Product Company
13:48 • 2min
Payback: The World Leader in Coalition Bernie
15:47 • 3min
The Importance of Reach and Communication in a Pandemic
19:16 • 3min
The Importance of Digital Communication in Customer Relationships
22:30 • 3min
The Impact of COVID on Customer Behavior
25:24 • 4min
The Future of E-Commerce
29:48 • 3min
The Importance of Localization Fees
32:27 • 4min
The Importance of Face-to-Face Communication
36:17 • 4min
The Importance of Teamwork in a Competitive Country
40:42 • 3min
The Importance of Flexibility in the Workplace
43:59 • 2min
The Importance of Diverse Teams in the Payback Business
45:33 • 2min
Let's Talk Loyalty: A Look at Diversity and Inclusion
47:15 • 2min
