Negotiate Anything When Emotions Run High: How to Handle Them in Difficult Conversations - with Jeanine Carroll M.Ed and Helen Rapp Esq
May 9, 2023
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9
Introduction
00:00 • 2min
How to Keep Emotions Out of Future Planning
01:37 • 4min
How to Own Your Emotions
05:49 • 3min
How to Re-Approach Joint Problem Solving
09:06 • 5min
Setting Expectations for Patients
13:42 • 2min
The Importance of Setting Expectations
15:40 • 4min
The Difference Between Conflict Resolution and Mediation
19:17 • 2min
How to Deal With a Person in Denial
21:34 • 3min
How to Deal With Passive Aggressive Behavior
24:07 • 5min