When Emotions Run High: How to Handle Them in Difficult Conversations - with Jeanine Carroll M.Ed and Helen Rapp Esq
Negotiate Anything
00:00
How to Keep Emotions Out of Future Planning
Kwame Ogunlesi: Emotions are going to be a natural byproduct of difficult situations. He says we can't just push them down to the surf below the surface and simply have that be our strategy. The emotions come from a part of our brain called the amygdala, he says. And so first, we need to acknowledge the emotion; second, use compassionate curiosity; third, engage in joint problem solving.
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