When Emotions Run High: How to Handle Them in Difficult Conversations - with Jeanine Carroll M.Ed and Helen Rapp Esq
Negotiate Anything
00:00
How to Deal With a Person in Denial
Sometimes it's not that the other person is emotional, but maybe they're just incomplete denial or they're naive about what the problem is. How do you deal with that situation? That is tough. And I think one of the things that we need to consider is persuasive weight. With persuasive weight, this is a term that I included in the book or coined in the book, you have to consider how heavy is this conversation?
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