When Emotions Run High: How to Handle Them in Difficult Conversations - with Jeanine Carroll M.Ed and Helen Rapp Esq
Negotiate Anything
00:00
The Difference Between Conflict Resolution and Mediation
When it comes to the decision of whether or not to go to mediation, recruit a third party. In negotiation literature, there's something called reactive devaluation. If they feel like you chose the intermediary, then they are going to experience reactive devaluation with that person as well.
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