The Recruitment Mentors Podcast

How to Achieve a 100% Fill Rate, The Power Of Saying No and Why Customer Experience Should Be Your North Star Metric with Calum Lyle

Jan 29, 2024

Calum Lyle, founder of Add Some Zest, shares his journey of starting a successful business, achieving a 100% fill rate and +89 NPS score. He highlights the power of saying no, building relationships, and prioritizing customer experience in recruitment. The importance of feedback, video shortlists, and financial incentives for exceptional service are also discussed. Plus, learn about the online platform, Recruitment Mentors, that supports team performance through training.

01:06:20

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Episode guests

Calum Lyle

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Productizing the recruitment service and focusing on retained business leads to higher quality service and dedicated resources for each client.

Delivering exceptional customer experience through value, exceeding expectations, and achieving a high Net Promoter Score and 100% fill rate.

Building the right team and fostering strong relationships by hiring individuals aligned with values and creating a positive work environment.

Deep dives

The Power of Productizing Your Service

Callum Loyo, founder of AdSumzest, shares how productizing their recruitment service has been instrumental in their success. By focusing on working only on retained business, they ensure a higher quality of service and can dedicate more time and resources to each client.

Introduction

2min

Building a Successful Business from the Ground Up

14min

The Power of Saying No and Building Relationships

4min

Building Relationships and Adding Value in Recruitment

12min

The Importance of Customer Experience in Recruitment

3min

Prioritizing Customer Experience in Recruitment

9min

The Importance of Saying No, Taking Action, and Financial Incentives for Customer Experience

2min

Delivering a Phenomenal Customer Experience

18min

Recruitment Mentors: Accelerating Team Performance through Online Learning

2min

This week I’m joined by Calum Lyle the founder of Add Some Zest.

After 8 years of working for somebody else, becoming an MD at just 24 and successfully scaling the business to 20+ people he launched his own business in October 2022.

In their first year of business they did just over £500K, they achieved a +89 NPS score, a 100% fill rate and grew the team to 5 - in this conversation you’re going to find out how he did it.

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Follow Calum: https://www.linkedin.com/in/calum-lyle-01985454/

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Watch the episode on YouTube: https://youtu.be/_jncNtpodcY

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Sponsors - Claim your exclusive savings with the links below:

Sourcewhale - https://sourcewhale.com/book-demo?utm_source=partner&utm_medium=podcast&utm_campaign=recruitment_mentors_podcast&utm_content=book_a_demo

Firefish - https://www.firefishsoftware.com/rmp

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Extra Stuff:

Learn more about our all-in-one training platform Hector here: https://bit.ly/47hsaxe

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Get in touch:

Linkedin: https://www.linkedin.com/in/hishemazzouz/

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The Recruitment Mentors Podcast

How to Achieve a 100% Fill Rate, The Power Of Saying No and Why Customer Experience Should Be Your North Star Metric with Calum Lyle

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

The Power of Productizing Your Service

The Importance of Delivering a Phenomenal Customer Experience

Building a Strong Team and Cultivating Positive Relationships

Delivering a Comprehensive Virtual Hiring Process

Prioritizing Feedback and Exceptional Customer Experience

Get the Snipd
podcast app

AI-powered
podcast player

Discover
highlights

Save any
moment

Share
& Export

AI-powered
podcast player

Discover
highlights

The Recruitment Mentors Podcast

How to Achieve a 100% Fill Rate, The Power Of Saying No and Why Customer Experience Should Be Your North Star Metric with Calum Lyle

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

Deep dives

The Power of Productizing Your Service

The Importance of Delivering a Phenomenal Customer Experience

Building a Strong Team and Cultivating Positive Relationships

Delivering a Comprehensive Virtual Hiring Process

Prioritizing Feedback and Exceptional Customer Experience

Get the Snipdpodcast app

AI-poweredpodcast player

Discoverhighlights

Save anymoment

Share& Export

AI-poweredpodcast player

Discoverhighlights

Get the Snipd
podcast app

AI-powered
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highlights

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moment

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