The Recruitment Mentors Podcast How to Achieve a 100% Fill Rate, The Power Of Saying No and Why Customer Experience Should Be Your North Star Metric with Calum Lyle
Jan 29, 2024
Calum Lyle, founder of Add Some Zest, shares his journey of starting a successful business, achieving a 100% fill rate and +89 NPS score. He highlights the power of saying no, building relationships, and prioritizing customer experience in recruitment. The importance of feedback, video shortlists, and financial incentives for exceptional service are also discussed. Plus, learn about the online platform, Recruitment Mentors, that supports team performance through training.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9
Introduction
00:00 • 2min
Building a Successful Business from the Ground Up
02:26 • 14min
The Power of Saying No and Building Relationships
16:10 • 4min
Building Relationships and Adding Value in Recruitment
20:13 • 12min
The Importance of Customer Experience in Recruitment
32:25 • 3min
Prioritizing Customer Experience in Recruitment
35:37 • 9min
The Importance of Saying No, Taking Action, and Financial Incentives for Customer Experience
44:17 • 2min
Delivering a Phenomenal Customer Experience
46:08 • 18min
Recruitment Mentors: Accelerating Team Performance through Online Learning
01:04:19 • 2min