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2min chapter
How to Achieve a 100% Fill Rate, The Power Of Saying No and Why Customer Experience Should Be Your North Star Metric with Calum Lyle
The Recruitment Mentors Podcast
The Importance of Saying No, Taking Action, and Financial Incentives for Customer Experience
This chapter explores the importance of rejecting certain clients to maintain good customer experience and discusses the advantages of running your own business, including the ability to act on ideas and offer financial incentives for exceptional service. The speaker also mentions their own company, Hector, a comprehensive training platform for recruitment founders.
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