Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill

In this discussion, Chris Goodwill, a Strategic Partner Manager and Solutions Specialist at Symity, unpacks the evolution of Microsoft’s Contact Center, focusing on Dynamics 365. He highlights the integration of AI and telephony with platforms like Microsoft Teams. Chris sheds light on the complexities of licensing, helping organizations navigate their options effectively. The conversation also explores the future of chatbots and the significance of community among Dynamics 365 professionals, making a case for modernization in customer service.