AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
7min chapter
Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill
Microsoft Teams Insider
Evolution of Microsoft's Contact Center Solutions
This chapter explores the developmental journey of Microsoft's contact center offerings, from the early 2000s to the latest Dynamics 365 Contact Center. It highlights the role of technologies such as Nuance AI and the flexibility of the Dynamics 365 platform in addressing diverse customer needs and market adaptability.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode