Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill
Microsoft Teams Insider
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Evolution of Microsoft's Contact Center Solutions
This chapter explores the developmental journey of Microsoft's contact center offerings, from the early 2000s to the latest Dynamics 365 Contact Center. It highlights the role of technologies such as Nuance AI and the flexibility of the Dynamics 365 platform in addressing diverse customer needs and market adaptability.
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