Connecting Dynamics 365 Contact Center Professionals and Resources

Chris Goodwill, Strategic Partner Manager and Solutions Specialist at Symity discusses the evolution of Microsoft's Contact Center and the new Dynamics 365 Contact Center

• Understanding Dynamics 365 Contact Center, Microsoft's Contact Center as a Service (CCaaS)
• How Microsoft is driving with AI features
• Dynamics 365 Contact Center vs Teams Ecosystem solutions
• Licensing and pricing considerations
• The future of chatbots and multi-lingual support

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