Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill
Microsoft Teams Insider
00:00
Navigating Contact Center Solutions: Teams vs Dynamics 365
This chapter explores key considerations for organizations assessing their fit for Microsoft contact center solutions like Teams and Dynamics 365. It emphasizes the impact of technological adoption, AI's role in customer service, and the need for alignment with organizational growth strategies.
Transcript
Play full episode
