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9min chapter
Comparing Dynamics 365 Contact Center to Teams Contact Centers with Chris Goodwill
Microsoft Teams Insider
Navigating AI and Telephony Integration
This chapter explores the integration of Dynamics 365 Contact Center with telephony systems like Microsoft Teams, emphasizing the benefits and challenges faced by partners. It highlights the transformative role of AI and chatbots in enhancing customer service efficiency and discusses the promising advancements in technology for future interactions.
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