Microsoft Teams Insider

Pratik Chanda, Cisco’s worldwide partner sales lead for devices and collaboration solutions, explores Cisco’s rapid rise in Microsoft Teams Rooms. They discuss the intelligent workplace, blending AV, networking, security and AI observability; unified management through Control Hub and Cloud Control; Cisco’s open support for Teams, Zoom and Google; and how organizations can begin evaluating Cisco Rooms.

Chandra Chivukula, Microsoft’s VP of Engineering for Teams, explores Teams’ evolution into a secure platform for human and AI collaboration. They discuss enterprise-safe agents, meeting automation with Facilitator, Copilot in group chats, and coding workflows powered by multiple AI models. They also examine how channels preserve institutional knowledge and how Catch Up streamlines mobile message triage.

Siunie Sutjahjo, Microsoft Principal Product Manager for Teams diagnostics, and Victor Guzman, Senior Technical Program Manager focused on Teams quality, provide a hands-on CQD troubleshooting tour. They unpack Microsoft’s seven-step quality checklist and QER 5.3 templates, exploring VPNs, proxies, DNS, ports, QoS, transport data, and security scanning. Learn how to drill into users, meetings, subnets, and historical trends, then turn evidence into action with network and security teams.

Gidi Adlersberg, Business Line Manager for Voca CIC at AudioCodes, explores Microsoft Teams voice agent certification and AI-powered receptionists. They discuss Unify integration, Azure foundations, caller authentication, troubleshooting, sentiment-aware responses, and real-time voice models. The conversation also covers standalone and contact center deployments, predictable pricing, managed implementation, and seamless escalation to human Teams users.

September’s enterprise update covers Teams’ latest push into AI, agents, and intelligent spaces. Topics include Call Queue recordings and AI recaps, the retirement of Teams Live Chat, tighter meeting security, granular transcript controls, and third-party agents such as GitHub Copilot. Also explored: Android device standards, Places, digital signage, room automation, and upcoming community events.

Chris Bailey, Lead Infrastructure Engineer for Voice and Contact Centre at Maersk, shares how voice AI moved from proof of concept to production across 50 countries. They explore business-led adoption, vendor choices, PSTN and SIP integration, hidden costs, and why outbound finance collections became a standout use case. Bailey also discusses monitoring AI agents, quality control, and bridging telephony with AI skills.

Mahendra Sekaran, Microsoft Corporate Vice President shaping communications and collaboration products, explores AI’s rapid transformation of work. He discusses Azure’s surging demand, agents compressing software planning and development, Work IQ’s governed access to enterprise knowledge, and Microsoft’s multi-model strategy. He also previews Teams Phone Agent, voice automation, and a future where agentic workflows amplify every knowledge worker.

Kevin Spence, technical lead for Microsoft 365 handling E7 migrations and platform ops. Ally Ward, Microsoft lead focused on Copilot rollout and governance. They cover moving subsets of users to E7, the licence capacity and migration order challenges, Entra Suite’s partial benefits, Agent 365’s reporting and identity puzzles, and runaway consumption credits. Practical, operational, and governance pitfalls are highlighted.

Adnon Dow, Chief Product & Strategy Officer at Pure IP, is a networking and voice communications veteran. He explains how AI is layered into network ops, data intelligence, and service enablement. He covers the intelligent SIP edge enriching calls at entry, platform-agnostic integrations across Teams/Webex/Zoom, and combating AI-driven robocalls with trusted scoring and observability.

Emily Kirby George, Senior Product Manager on the Microsoft Teams calling team, leads core calling and AI features. She talks about multi-line calling across geographies. She covers consult-and-merge and call transfer UX upgrades. She outlines Teams Phone Agent, intelligent call delegation, and automatic queue recording. She also discusses making Copilot and community engagement easier.