Sarah Miller, Senior Product Marketing Manager - Microsoft 365 Copilot at Microsoft, dives into practical applications of Microsoft Copilot AgentsThe concept of Copilots and the journey organisations take to adopt and integrate this AI technology effectivelyReal-world use cases, including how Pets at Home are using AI agents to improve operations and efficiencyImportance of enterprise security in AI adoptionThe concept of AI agents, their functions and business value across different industriesHow Copilot Dashboard and Success Kit can assist organisations in measuring AI impact and managing AI deploymentMany thanks to Crestron, this episode's sponsor, for their continued support.

Matt Sheldrick, M365 Product Designer at Kingfisher, discusses the company's transformative journey with Microsoft Teams. He shares insights on deploying video capabilities in stores to enhance collaboration and communication. The podcast reveals the importance of quick, efficient room setups and how they addressed the unique needs of a large retail organization. Sheldrick also dives into the integration of AI tools like Microsoft Copilot to boost productivity and enhance the hybrid meeting experience within Kingfisher's diverse work environment.

Mansoor Malik, Principal Group Product Manager for Microsoft Teams Premium, shares insights from his extensive experience with the platform. He dives into key features like Intelligent Recap and Microsoft Places, highlighting how these tools enhance productivity in hybrid work settings. Malik discusses the value evaluation of Teams Premium, focusing on ROI and branding in corporate communications. He also addresses advanced security features that empower users, ensuring privacy and data protection in modern workplaces. Tune in for an engaging exploration of workplace innovation!

Dive into groundbreaking innovations in Microsoft Teams this February! Discover the new Microsoft Teams Rooms Express Install and explore enhancements like Super Resolution and multiple camera views. Plus, learn about fresh partnerships with OEMs and ODMs. Exciting updates on voice solutions and a glimpse into future developments round out this month's highlights. Stay in the loop with all things Teams!

Join Randy Chapman, host of the UC Status Podcast, known for his expertise in the UC market, and Mark Vale, a regular contributor focused on Microsoft Teams innovations. They dive into the latest Teams features and what’s on the roadmap for 2025. The conversation explores the advancing role of AI in tools like Copilot and its implications for contact centers. They also discuss the evolution of BYOD strategies and the need for robust security in cross-platform communications. A lively exchange on the future of collaboration awaits!

Chandra Chivukula, Vice President of Engineering for Microsoft Teams, shares insights from his extensive experience guiding Teams' evolution. He discusses the successful migration of over 320 million users to a new client, enhancing collaboration and innovation. Chandra delves into the use of cutting-edge web technologies, such as React and WebView2, to ensure a seamless experience across platforms. He highlights how a unified codebase and user feedback have shaped the architecture and feature set, paving the way for future advancements.

Olly Henderson, Head of Video Product Management at Jabra, shares his insights into the future of meeting room technology. He unveils the new Panacast 40 VBS, perfect for small huddle rooms. The discussion highlights the role of AI in enhancing video conferencing experiences and how BYOD is evolving in the corporate world. Olly explains Jabra's innovative partnerships and cost-effective solutions for seamless deployment, making video conferencing more accessible. The conversation is a fascinating glimpse into the future of hybrid workplaces.

Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.The transition from an outdated Avaya phone system to modern cloud platformsCollaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year projectAutomating processes, improving contact center capabilities and better resident satisfactionEnabling hybrid work flexibility, improving job satisfaction and retentionThanks to AVI-SPL, this episode's sponsor, for their continued support.

Kathie Anderson, the IT Change Manager at Derby City Council, shares her experience navigating the shift to Microsoft Teams during the pandemic. She reveals how they condensed a six-month transition into six weeks to support remote work. Kathie discusses the integration of Luware's contact center solution, enhancing the council's communication and efficiency. The conversation also touches on valuable insights gained from Power BI reporting, which helps track call patterns and performance, ensuring essential services respond effectively to community needs.

Brad Hintze, EVP of Global Marketing at Crestron, shares how Crestron transforms meeting experiences across various sectors. He discusses impressive client success stories from Puma and Blue Water Financial Services. The conversation dives into the rising role of AI in meetings, including transcription and audio quality, which elevate collaboration. Hintze also teases upcoming advancements in visual AI and multi-camera systems coming in 2025 that promise to revolutionize how we meet and connect.