Microsoft Teams Insider

Tom Arbuthnot speaks with Adam Holtby, a Principal Analyst at Omdia, about the evolving landscape of Teams Phone Mobile, mobile UCaaS integration and its strategic impact on organizations.Discussion Points:Challenges: Tom and Adam discuss the slow adoption of mobile UCaaS, highlighting the need for better integration between cellular networks and collaboration tools like Microsoft Teams and Cisco WebExOpportunity: The opportunity for telcos to become key integrators of advanced communication solutions, enhancing their business value.Strategic Benefits for Enterprises: A centralized approach to managing mobile and fixed collaboration tools can significantly reduce costs and improve operational efficiency for multinational companiesSecurity and Compliance: Benefits for regulated industries like financial services, where secure and compliant communication is essential.Thanks to Ribbon, this episode's sponsor, for their continued support and for helping to make content like this possible

In this insightful discussion, Matt Peers, the Global COO of Pinsent Masons, shares his vision for modernizing the legal sector through AI and tools like Microsoft's Copilot. He elaborates on how AI enhances lawyer capabilities rather than replaces them, enabling quicker, higher-quality client responses. Matt highlights the importance of continuous training and storytelling in fostering tech adoption. He also discusses the shift towards modern collaborative platforms, emphasizing the need for effective change management in today’s fast-evolving legal landscape.

Greg Baribault, VP of Product & Portfolio Management at HP and former Microsoft veteran, shares insights into the evolution of collaboration tools. He discusses the transition from Skype Room Systems to Microsoft Teams Rooms, emphasizing the need for seamless meeting experiences. Greg highlights HP's integration of technology from Polycom and Vyopta to enhance both physical and virtual meetings. He also examines the impact of hybrid work on collaboration technology and the industry's shift towards innovative video conferencing solutions in response to recent challenges.

Scott Plette, Partner Group Program Manager for Microsoft Teams Calling and Premium, shares his expertise on the innovative Queues app. He discusses how it enhances team collaboration and manages customer calls while providing essential insights through reporting features. Upcoming enhancements like shared call history and AI integration promise to automate insights and improve customer interactions. Scott also highlights advanced call monitoring features and the growth of Teams Phone during the pandemic, emphasizing adaptability in modern communication.

Dive into the latest developments in Microsoft Teams, including exciting new features like Apple Airplay integration and desk booking advancements. Discover updates on client functionality, security enhancements, and tools designed to boost collaboration. The conversation also covers the introduction of SMS for calling plans and highlights from the recent Enterprise Connect event. Get ready to optimize your Teams experience with these game-changing functionalities!

Tom Garland, Global Service Delivery Manager at Willis Towers Watson, shares his expertise on evolving from traditional PBX systems to Microsoft Teams Phone. He discusses the complexities of integrating legacy systems and how the pandemic accelerated the need for cloud-based solutions. Tom highlights the importance of aligning projects to business needs and managing user expectations, especially in diverse regions like India. He also emphasizes compliance with call recording regulations and enhancing user experiences through innovative technology.

In this chat, Ally Ward, the M365 Global Service Owner at a leading legal firm, shares her expertise in navigating the challenges of Microsoft 365 change management. She discusses the importance of assessing update impacts and tailoring communication tools within Teams to avoid user overload. Ally also emphasizes the critical role of subject matter experts and regional collaboration in streamlining change notifications. With over 30 years in the IT sector, she provides valuable insights on leveraging technology for effective adaptation and compliance.

Sarah Miller, Senior Product Marketing Manager for Microsoft 365 Copilot, shares her expertise on integrating AI in organizations. She discusses the transformative power of Microsoft Copilot and showcases real-world success, like Pets at Home, which enhances operations using AI agents. Key topics include the importance of enterprise security in AI adoption, the function of specialized agents in various industries, and the Copilot Dashboard and Success Kit for measuring AI impact. Sarah emphasizes collaboration between business users and IT for effective AI deployment.

Matt Sheldrick, M365 Product Designer at Kingfisher, discusses the company's transformative journey with Microsoft Teams. He shares insights on deploying video capabilities in stores to enhance collaboration and communication. The podcast reveals the importance of quick, efficient room setups and how they addressed the unique needs of a large retail organization. Sheldrick also dives into the integration of AI tools like Microsoft Copilot to boost productivity and enhance the hybrid meeting experience within Kingfisher's diverse work environment.

Mansoor Malik, Principal Group Product Manager for Microsoft Teams Premium, shares insights from his extensive experience with the platform. He dives into key features like Intelligent Recap and Microsoft Places, highlighting how these tools enhance productivity in hybrid work settings. Malik discusses the value evaluation of Teams Premium, focusing on ROI and branding in corporate communications. He also addresses advanced security features that empower users, ensuring privacy and data protection in modern workplaces. Tune in for an engaging exploration of workplace innovation!