Microsoft Teams Insider

Callum Moore is an Enterprise Product Manager for Microsoft Teams at a global organisation supporting nearly 400,000 users. Drawing on his experience across professional services, healthcare, retail, and banking, Callum shares practical insights into managing Teams at scale.• Client Health and Admin Tools: New Teams Admin Center dashboards are available for monitoring client version compliance, crashes, and update failures. These tools offer a more accessible way to identify issues that may otherwise go unreported and influence user perception.• User Experience and Communication: The benefits of promoting smaller, user-focused features—such as keyboard shortcuts—and using tools like Viva Engage or Copilot to support internal communications. Callum encourages creating informal spaces for users to explore features at their own pace.• AI and Copilot Integration: The conversation touches on how AI is influencing product management and organisational structures. Callum notes the growing need for concise, actionable information to keep pace with Microsoft’s evolving roadmap.• Feedback and Community: Emphasising the importance of two-way dialogue, Callum encourages organisations to share feedback with Microsoft and engage with peers to surface common challenges and influence product direction.• Troubleshooting and Network Testing: The episode also explores upcoming features like silent test calls and remote log collectionThanks to Landis for sponsoring this podcast episode and for their ongoing support. 

Microsoft Teams Monthly Update - July 2025Microsoft FY26Skype for Business Server Subscription Edition GASummarise transferred calls in Teams with CopilotTeams client health dashboardTeams client Silent Test CallsTeams Rooms Pro Portal AlResearcher and Analyst Agents GAReal-time voice is coming in M365 Copilot EventsThanks to Pure IP, this month's benefactor, for your support of Empowering.Cloud and the community.Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version on Empowering.Cloud

Mary Jo Foley, a prominent tech journalist and Editor in Chief at Directions on Microsoft, discusses the remarkable rise of AI at Microsoft. She shares her journey from journalism to analyzing Microsoft's strategies. The conversation covers the challenges organizations face while navigating AI advancements and the complexities of Microsoft's licensing models. They also unpack the evolution of Microsoft Teams and the role of AI in enhancing workplace productivity, highlighting user engagement and data security as top priorities.

David Renfree, Manager of UC Sales Specialists at Colt Technology Services, and Jason Wyatt, EMEA Marketing Director at AudioCodes, discuss evolving operator services and how Colt is innovating in enterprise connectivity through their partnership with AudioCodes.Strategic Partnership: Colt utilizes AudioCodes Live Platform to enhance enterprise voice services and efficiencyAward-Winning Cooperation: Colt recognised by AudioCodes for excellence as Live Platform and Service Provider of the YearTailored Solutions: Offers flexible, multi-vendor integration to meet diverse enterprise requirementsAdvanced UC Management: Provides comprehensive service management for both cloud and on-premise environmentsAI and Business Impact: Focuses on AI-driven solutions for superior business outcomes beyond traditional telecomThanks to AudioCodes, this episode's sponsor, for their continued support

Mehryn Corrigan, Microsoft Global Channel Sales lead, Microsoft Teams Rooms, discusses the evolution of Teams Rooms and AI and the future of meeting spaces.AV and IT Convergence: Exploring the integration of AV and IT in meeting room setups and how partners are evolving their rolesAI in Meeting Rooms: Enhancements such as speaker recognition, AI assistants, and Copilot are transforming meeting experiencesSimplifying Room Deployments: Efforts to streamline setup and management are making modern meeting rooms more accessibleFuture Opportunities for Partners: With the addition of Microsoft Places and AI, partners are poised to expand their service offerings beyond hardwareThanks to Jabra, this episode's sponsor, for their continued support.

Dan Root, Head of Global Strategic Alliances for ClickShare by Barco, shares his journey from AV analyst to Innovator. He dives into ClickShare’s new Android-based systems that enhance Microsoft Teams Rooms and BYOD experiences. Discussions include seamless integration with existing ecosystems, strengthening partnerships with Microsoft, and innovative audio solutions like the CX50 Gen 2. Root emphasizes the importance of security and managing diverse meeting room needs, showcasing ClickShare's commitment to improving collaboration technologies.

Olly Henderson, VP of Product at Jabra, discusses the evolution of meeting room technology and what Jabra is focused on based on customer feedback and insights.Launch of Panacast 40 VBS: A new Android bar for enhancing small huddle rooms with affordable, high-quality AV solutions.Role of Edge AI: Utilising edge AI for optimal performance and less cloud reliance in Jabra's video solutions.Future of BYOD: Jabra enables adaptable BYOD experiences, allowing easy upgrades to native conferencing systems.Strategic Collaborations: Leveraging MDEP integration and partnerships to enrich Jabra's enterprise solutions.Streamlined Deployment: Reducing costs with zero-touch setup and Jabra Plus management platform improvements.Thanks to Jabra, this episode's sponsor, for their continued support.

Exciting updates unfold with a new chat-like threads layout in Teams, enhancing channel conversations. Leadership shifts aim to boost collaboration within Microsoft 365. Innovations highlighted include advanced streaming capabilities and a deep dive into contact center integrations. The podcast also covers critical retirement timelines for desktop apps and the expansion into digital signage. Plus, don't miss the latest tech partnerships and upcoming events for community engagement!

Ritika Gupta, Microsoft Group Product Manager, dives into the innovative realm of AI in Microsoft Teams, focusing on recording and transcription features. She discusses how these tools have evolved from mere conveniences to essential components like intelligent recap. The conversation highlights breakthroughs in overcoming language barriers with advanced interpretation technologies. Ritika also addresses the challenges of real-time transcription accuracy and the importance of compliance for secure use in organizations.

Chris Johnson, Senior Director of Program Management for MDEP at Microsoft, shares insights on the Microsoft Devices Ecosystem Platform. He discusses how MDEP tailors a secure Android OS for enterprises while highlighting collaborations with chipset vendors to enhance innovation. Chris emphasizes the significance of regular updates and security patches for device reliability. Listeners can look forward to new features in Android 15 and understand MDEP’s role in shaping a more secure and integrated future for Android devices.