Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy Workday & Salesforce Partnership, Birmingham City Council's ERP Failure, Fedex Digital Transformation Lessons
Aug 28, 2024
Chilla Batori, Change Lead at FedEx, shares insights from her extensive experience in digital transformation and change management. She discusses the implications of the Workday and Salesforce partnership, emphasizing its impact on the ERP market. Batori dives into the Birmingham City Council's ERP failure, revealing lessons about budgeting and digital maturity. She highlights the critical role of effective communication and cultural understanding in successful change initiatives, especially within large organizations like FedEx.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Intro
00:00 • 3min
Strategic Partnership Between Workday and Salesforce: Implications for the ERP Market
02:32 • 6min
Exploring the Workday and Salesforce Partnership Implications
08:26 • 2min
Lessons from ERP Failure: Birmingham City Council
10:21 • 8min
Challenges in Digital Transition
18:21 • 7min
Lessons from Birmingham City Council's ERP Failure
25:42 • 4min
Navigating ERP Implementation Challenges
29:45 • 16min
Navigating Digital Transformation and Effective Engagement
46:03 • 4min
From Ukraine to Change Management
50:22 • 8min
Transforming Customer Experience
58:02 • 8min
Navigating Change: Communication and Credibility
01:06:07 • 12min
Cultural Dynamics in Teamwork
01:17:46 • 7min
Navigating Cultural and Change Management Challenges
01:24:44 • 11min
Navigating Leadership in Change Management
01:35:55 • 6min
Navigating Change in Organizations
01:41:55 • 15min
Integrating Change Management into Organizational Culture
01:57:03 • 4min