Chilla Batori, Change Lead at FedEx, shares insights from her extensive experience in digital transformation and change management. She discusses the implications of the Workday and Salesforce partnership, emphasizing its impact on the ERP market. Batori dives into the Birmingham City Council's ERP failure, revealing lessons about budgeting and digital maturity. She highlights the critical role of effective communication and cultural understanding in successful change initiatives, especially within large organizations like FedEx.