Workday & Salesforce Partnership, Birmingham City Council's ERP Failure, Fedex Digital Transformation Lessons
Transformation Ground Control: Digital Transformation, ERP Implementation, Change Management, and Digital Strategy
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Transforming Customer Experience
This chapter delves into the transformation of a back-office department aimed at enhancing customer interactions through improved operational processes and automation. It emphasizes the vital role of change managers and the importance of effective communication and collaboration with key stakeholders during organizational change.
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