We rebuilt our whole platform around LLMs: Sylvain Perron, CEO, Botpress

1

Introduction

00:00 • 4min

2

Sylvan Perron: The Story of Bot Press

03:55 • 4min

3

The Limitations of Chat GPT

07:47 • 5min

4

OpenBook: The World's First LLM-Based Chatbot System

12:23 • 3min

5

OpenBook: The Industry's First Public Version of BotPress

14:55 • 6min

6

How to Fine Tune a Language Model for Specific Industry Verticals

20:51 • 4min

7

How to Transition to an LLM First Platform

24:29 • 2min

8

The Future of Customer Support

26:22 • 5min

9

The Importance of Process Automation in Customer Support

31:08 • 6min

10

The Pros and Cons of Devolving Workflows

36:44 • 4min

11

The Future of Chatbots

40:15 • 3min

12

The Potential for Hallucination in Chatbots

43:39 • 4min

13

The Risks of Using the Same Tool to Vet a Tool With the Same Frailties

47:27 • 2min

14

The Future of NLU Systems

49:25 • 3min

15

The Future of Natural Language Understanding

52:29 • 3min

16

The Future of Chatbots

55:50 • 4min

17

The Future of Language Models

59:51 • 2min

18

The Potential Harms of LLMs

01:02:07 • 4min

19

The Doomsday Event

01:05:58 • 5min

20

GPT-4 and the Future of Data

01:10:36 • 2min

21

The Future of AI

01:13:01 • 2min

22

The Importance of Conversational Experiences

01:15:08 • 2min