The Importance of Process Automation in Customer Support

The long tail of use cases and workflows that you can automate is really going to be worthwhile with GPT-based workflow animation platforms like Zapier. Every use case that you would trash it traditionally would consider not worth the investment because building a chatbot requires a lot of effort, very technical resources,. But in six months time, these things are going to be gone. These bottlenecks are being solved right now by virtually all the Silicon Valley startups. The infrastructure in inference architecture are getting better. There will be more complicated workflows but I think we will be putting our effort into them as well.