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How to Succeed at Customer Success (Nick Mehta, CEO of Gainsight)

Aug 12, 2018
27:36
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1
Introduction
00:00 • 2min
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2
How I Transitioned From Trinity to GainSight
01:43 • 3min
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3
The Importance of Believing in Yourself
04:46 • 4min
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4
Gainsight's Early Days
08:24 • 2min
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5
How to Treat Customers When Things Don't Go Well
10:31 • 3min
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6
The Journey of a CEO
13:27 • 3min
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7
How to Set Up a Strategy for Your Company
16:07 • 2min
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8
How to Scale a Crowd-Based Company
17:46 • 4min
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9
How to Lead From the Front
21:45 • 2min
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10
How to Be a Successful CEO
23:52 • 4min
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Super-networker and Gainsight CEO Nick Mehta tells me how listening to people and creating a good company culture has turned the customer success software platform into a market leader.

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Nick Mehta’s site

https://www.mehtaphysical.com/

Gainsight

https://www.gainsight.com/

The one page strategic plan

https://scalingup.com/book/

Shoshin

https://alyjuma.com/shoshin/

Gainsight was one of the best small companies to work for in 2018

https://www.usatoday.com/story/money/business/2018/12/10/costco-google-t-mobile-ranked-best-companies-work-2018/2202327002/

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