The Good Leadership Podcast

Matt Abrahams, a best-selling author and communication coach, shares practical tips for overcoming anxiety in communication and delivering effective public speeches. Topics include managing anxiety and blanking out during high-stakes conversations, removing filler language and building pauses in speech, creating a personalized anxiety management plan, and reframing failure and the pressure to communicate perfectly.

With an extensive background in education, service, leadership development, and philosophy, Andrew is devoted to empowering other leaders. His exceptional skill in program design has played a pivotal role in creating impactful changes in organizations, helping Leaders Atlas scale to new heights. He is also the co-founder of Education in Sight, a nonprofit that provides access to eye exams and eyeglasses for underprivileged children in Western China. In addition, he co-founded of Mantra, a sunglasses company and social enterprise that donates a pair of eyeglasses to a child in need for every pair of sunglasses it sells. Education in Sight: http://eis.vision/ Leaders Atlas: https://www.leadersatlas.com/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (02:02) The problem that led to starting Education in Sight (05:02) Challenges in providing glasses to children in rural China (07:36) Tip: Changing people’s mindset and behavior (10:25) Transitioning to a social enterprise (14:18) Challenges of running an NGO in China (16:20) Education in Sight success story (18:07) Tip: How others can make a difference (19:45) Recognizing and addressing injustice (20:42) Tool: Impact of identifying passions (21:27) Andrew’s latest company: Leaders Atlas (23:31) Taking the first step to make an impact (24:57) Conclusion

Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, the State of Tennessee, Nestlé, Canada Post, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and the City of Toronto, among others. As an award-winning and best-selling author, Dan has written four books: LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. His fifth book, WORK-LIFE BLOOM, will be published in 2023. Dan also writes for Forbes, Harvard Business Review, and other outlets. Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes . He is an adjunct professor at the University of Victoria's Gustavson School of Business and has received over 25 industry, individual, and book awards. Dan's career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly's 100 Most Influential People in HR, PeopleHum's Top 200 Thought Leaders to Follow, and Inc. Magazine's Top 100 Leadership Speakers. Dan's Books: https://www.danpontefract.com/booksbydan/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (00:43) Dan’s book, Open to Think (05:24) Technique: Creative Thinking and Marinating in the Moment (10:41) Technique: Building Creative Thinking Skills (13:44) Tip: The Maginot Line and the Importance of Critical Thinking (15:47) Tip: The Impact of Technology on Critical Thinking (21:35) Technique: Deciphering (24:33) Technique: Deep Work and Performance (27:50) Technique: Time Cushioning and Situational Capacity (30:33) Tool: Circle of Competence (31:19) Applied Thinking Challenges (37:34) Tip: Continuous Learning (40:35) Technique: Being Ruthless and Humane (43:04) Tip: Popcorn Metaphor (46:09) Key Takeaway (47:09) Conclusion

Jen Shirkani is a nationally recognized expert on emotional intelligence and a featured speaker at national and state conferences, universities, government agencies, and at business organizations around the world. She is the author of Ego vs EQ and Choose Resilience, guides for leveraging the power of emotional intelligence. In addition to emotional intelligence, she frequently speaks and writes about employee engagement, interviewing and selection, and coachability. She holds a Master's Degree in Organizational Leadership. She has also been a frequent guest of several national radio programs, and has been featured in Bloomberg/Businessweek, Leadership Excellence magazine, Reader's Digest,Inc.com, Business Insider, Publishers Weekly, Fast Company, and Upstart Business Journal. Based in Phoenix, Jen speaks globally to share her insights on how to make common sense more common. Jen's Books: https://jenshirkani.com/bio Penumbra Website: https://penumbra.com - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (01:01) Jen’s Background (03:14) Tool: Ego vs EQ (04:52) Tip: Importance of Emotional Intelligence for Leaders (07:01) Tip: Challenges in Receiving Feedback (10:53) Technique: 360 Feedback Assessment (12:57) Tool: Three R's Framework for Emotional Intelligence (14:59) Technical Skills vs. Leadership Skills (18:34) Surrounding Oneself with Similar People (22:10) Tool: Delegating Properly (24:21) Technique: Transitioning from Technical Skills (25:41) Tip: Building Trust (27:14) Tip: Don’t be Blind to Downstream Impact (30:27) Underestimating Visibility (34:40) Losing Touch with Frontline Experience (38:45) Tool: Emotional Intelligence and Behavioral Science (40:39) Key Takeaway (42:04) Conclusion

Kathy Caprino, M.A. is an internationally recognized executive and leadership coach, writer, TEDx and organizational speaker and educator dedicated to the advancement of women in business. A former corporate VP, she is also a trained therapist, seasoned executive coach, Senior Forbes contributor (with over 41 million views), a top media source on careers, and the author of two bestselling books -- Breakdown, Breakthrough and her new book The Most Powerful You:7 Bravery-Boosting Paths to Career Bliss. With her Finding Brave podcast (ranking in the Top 100 Apple Career Podcasts), books, assessments, coaching programs, courses and other key resources, Kathy’s been named a Top Career Coach and Leadership Voice in the U.S. and internationally and her core mission is to support a “finding brave” global movement that empowers professionals to close their power gaps and reach their highest, most rewarding potential and impact in their work. Kathy's Books: https://kathycaprino.com/store/ Career Path Self Assessment: https://kathycaprino.com/free-assessment/ 7 Power Gaps Survey: https://kathycaprino.typeform.com/to/bgsgub Kathy's Ted Talk: https://www.youtube.com/watch?v=7ZypRbxVekM - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (00:46) Kathy’s Background and mission (04:20) Technique: Identifying Missing Ingredients (05:24) Tip: The Importance of Power and Bravery (07:16) Technique: Reframing the concept of Power (09:41) Tool: The Seven Power Gaps (12:27) Tip: The Power of Reframing (15:48) Tip: Ask for what you deserve (20:06) Tool: Overcoming vulnerability and seeking help (22:15) Tip: The power of seeking help (24:32) Tip: The importance of mentors and sponsors (28:36) Networking and introversion (31:58) Technique: Finding mentors and sponsors (35:40) Tip: Don’t lose sight of your dreams (42:16) Tip: Building an intimate relationship with oneself (44:13) Technique: Recognizing your special talents (45:05) Key Takeaway (45:58) Conclusion

Michelle Brody, PhD, is a clinical psychologist and executive coach who brings 25 years of experience to the challenging problem of interactional conflict. Dr. Brody has worked with global teams, complicated couple conflicts, and polarized communities, and has deep expertise in unlocking stuck dynamics. Her approach for teams is informed by powerful psychological tools that break down defensive walls, build trust, shift unproductive mindsets, and change vicious interactional cycles. She is the author of Own Your Armor: Revolutionary Change for Workplace Culture. Dr. Brody has helped teams reach greater collaboration, improve communication, and resolve tension across a wide range of industries; at global companies like Meta (Facebook), Siemens, and Alcoa, as well as for smaller companies, startups, and partnerships. She has also served as a master trainer of psychologists, professional coaches, and professionals who work in human resources and learning & development. Michelle's Books: https://www.michellebrody.com/own-your-armor - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (00:28) Michelle’s Background (02:09) Why Michelle chose to illustrate the book (03:41) Tool: Under and over the table dynamics (05:58) Tool: Unpacking threats and armor (12:50) Tool: The concept of "bad apples" (16:31) Tip: Impact of armor on team dynamics (18:35) Tip: Contribution of good apples to team dynamics (22:30) Tip: Armoring as a state, not a personality trait (23:08) Technique: Giving feedback and separating behavior from personality (26:22) Tip: Circular nature of conflict and bad apple behavior (29:21) Technique: Owning your armor in relationships (33:43) Tip: Leaders going first and owning their armor (38:22) Tool: Building trust and culture through vulnerability (41:42) Technique: Unlocking team strengths through owning armor (43:41) Tip: Removing Armor (44:22) Conclusion

Alex Brueckmann is the founder and CEO of Brueckmann Executive Consulting based in Vancouver, Canada. As a strategy facilitator, speaker, and author, he helps businesses reach unmatched levels of alignment, performance, and results. Alex has impacted thousands of business leaders worldwide, ranging from start-ups to Fortune 50 companies. His latest book, The Strategy Legacy: How to Future Proof a Business and Leave Your Mark provides a proven process for strategy design combined with The Nine Elements of Organizational Identity framework to align action for success. Alex's Books: https://brueckmann.ca/books/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (03:45) Tip: The importance of business strategy (07:01) Tool: The Strategy Trident (11:10) Tool: Purpose, Impact, and Strategy (14:23) Technique: Using foresight and signaling in strategy (21:05) Tip: Creating meaningful work and tangible outcomes (24:53) Tool: Vision and impact (25:28) Tool: Strategic styles and industry understanding (29:48) Tip: Culture vs. Strategy (34:31) Tool: Organizational identity elements (40:09) Tool: Strategy Maps and Goals (43:18) Tool: Targets, Capabilities, and Management Systems (46:56) Tool: Remuneration and Incentive Structures (47:40) The Disconnect between HR and L&D Training (48:48) Key Takeaway (49:31) Conclusion

John Miller was born in 1958 in Ithaca, N.Y. His dad, Jimmy Miller, was the Cornell University wrestling coach and a small-town pastor. This is probably why John finds it so natural to coach and teach! At 18, John asked 16-year-old, Karen, on a date and they married in June 1980. After being hired by Cargill off the Cornell U. campus to be a “grain trader,” John and Karen lived in three states in five years, finally settling in Minneapolis, MN. In early 1986, John began a new career providing leadership and sales management training to Twin Cities’ corporations from all industries. This is how and when John created QBQ! The Question Behind the Question. Throughout a decade of selling and facilitating training for executives and managers, he discovered the incredible need for personal accountability. In 1995, he chose to become a keynote speaker, titling his sessions “Personal Accountability and the QBQ!”—even though some people told him that “personal accountability isn’t a topic.” The QBQ Book: https://qbq.com/books/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (01:00) John’s Background and the QBQ method (03:19) Tool: The QBQ framework helps overcome blamestorming (04:17) Technique: Importance of using what and how questions (06:06) Tool: Avoiding why questions and victim thinking (07:39) Tip: Stress is a choice, taking responsibility for our responses (09:02) Tip: Starting questions with when leads to procrastination (10:15) The origins of the QBQ method (12:28) Tip: The danger of blaming others and not taking responsibility (14:08) Tip: The story of beating the referee (16:21) Technique: Focusing on what you can control (18:06) Tip: Dispelling the myths of accountability (19:24) Technique: Accountability starts with personal change (21:31) Tip: The importance of personal accountability and focusing on oneself (23:41) Tip: The importance of taking action and going above and beyond (25:12) Tip: Story about Jacob going above and beyond (29:32) Tip: The significance of doing something for others that you didn’t have to do (31:42) Tool: Personal accountability as a moment-to-moment practice (33:41) Key takeaway (35:14) Conclusion

Scott Osman is the cofounder and CEO of 100 Coaches, a company that offers services and opportunities that amplify the collective impact of its members. He has over six years of experience in preparing, developing, and energizing inspired leaders for the future, as a certified executive coach and a member of the Marshall Goldsmith Stakeholder Centered Coaching network. Jacquelyn Lane is the President of 100 Coaches Agency, an organization designed to amplify the collective impact of the world’s most iconic leadership thinkers and executive coaches. She is the co-designer of 100 Coaches Agency proprietary curation process and the company’s relationship-first philosophy. In her role as President, she oversees the growth and development of the Agency, serves as a critical pillar of the 100 Coaches community, and is a member of the editorial team that selects the authors and titles published in their new book imprint, 100 Coaches Publishing. They are the co-authors of Becoming Coachable: Unleashing the Power of Executive Coaching to Transform Your Leadership and Life. Becoming Coachable Book: https://becomingcoachable.com/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (02:50) Tip: The importance of being coachable (04:04) Coaching as an investment (06:48) Tool: Difference between coaching and mentoring (09:22) The curse of expertise (11:14) Tip: The two most common types of coaches (12:20) Technique: The curation process for finding the right coach (17:29) Tip: Lessons from Peter Drucker on leadership (20:37) Tip: Be open to change in the coaching process (25:23) Tip: Blind spots and the need for feedback (27:56) Technique: How to receive feedback and the power of saying thank you (29:20) Tip: Overcoming the hurdle of expecting others to have the same level of passion (31:33) Taking action and being held accountable by a coach (36:05) Tool: Difference between feedback and accountability (38:24) Tool: The 20 Question Process (42:43) Different leadership styles (48:24) Key takeaway (48:49) Conclusion

One of the world’s leading business thinkers, David Burkus’ forward-thinking ideas and bestselling books are helping leaders and teams do their best work ever. He is the bestselling author of six books about business and leadership. His books have won multiple awards and have been translated into dozens of languages. His insights on leadership and teamwork have been featured in the Wall Street Journal, Harvard Business Review, USAToday, to name but a few. Since 2017, Burkus has been ranked as one of the world’s top business thought leaders by Thinkers50. As a sought-after international speaker, his TED Talk has been viewed over 2 million times. He’s worked with leaders from organizations across all industries including Google, Stryker, Fidelity, Viacom, and even the US Naval Academy. Dr. Burkus' Books: https://davidburkus.com/books/ - Website and live online programs: http://ims-online.com Blog: https://blog.ims-online.com/ Podcast: https://ims-online.com/podcasts/ LinkedIn: https://www.linkedin.com/in/charlesagood/ Twitter: https://twitter.com/charlesgood99 Chapters: (00:00) Introduction (02:26) The importance of teams in the workplace (03:24) Tip: The definition of a team has expanded beyond direct reports (04:04) Tip: Talent alone does not make a high-performing team (05:02) Tool: The three elements of a high-performing team's culture (07:49) Technique: Using empathy to achieving common understanding (08:22) Tip: Collective intelligence and its relationship to team performance (10:29) Tool: The importance of role clarity in a team's culture (13:38) Technique: High-performing teams have bursts of communication and solo work (17:38) Tip: Empathy is like playing chess, not checkers (20:42) Tool: Importance of specific and detailed praise for team members (22:06) Tip: Psychological safety is crucial for high-performing teams (24:18) Alan Mulally's turnaround of Ford focused on building psychological safety (27:33) Technique: Mark Fields' example of building psychological safety (29:14) Alan Mulally's vulnerability and competence contributed to Ford's success (30:06) Technique: Celebrating failures and learning from them establishes psychological safety (31:08) Tip: The importance of respect and active listening (35:28) Tool: Pro-social purpose and its impact on motivation and engagement (37:02) KPMG's "We Shape History" campaign and 10,000 Stories Challenge (40:23) Tip: People want to do work that matters and be valued (42:00) Tool: The "It's a Wonderful Life" test to show impact (43:26) Tip: Fostering a culture that collects impact stories is important (44:10) The Savannah Bananas as a model of building a winning culture (47:33) Key takeaway (48:45) Conclusion