Ops I did it again by Out of Pocket

In this episode of Ops I Did It Again, Michael Rado (aka Rado), Co-Founder and CPO at Photon Health joins the thinksquad aka Danielle and Nikhil to break down how they built and scaled products to support over 20,000 e-prescriptions a month. Rado shows a live demo of their build (on YouTube version) and candidly shares his learnings on how to scale with optimization and automation in mind. This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the upcoming Healthcare Call Center 101 crash course course visit: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-center; Use code: ANSWERS for $100 off; Next cohort starts 4/16- 5/2To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 off; Next cohort starts 4/23-5/9Hosts:Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Nikhil Krishnan (https://twitter.com/nikillinit)Guests:Michael Rado (https://www.linkedin.com/in/michaelrado)  Timestamps:(00:00) Intro(01:45) Michael Rado and his journey to Photon(03:14) How Photon Health works(07:36) Courses by Out Of Pocket!(16:49) What photon automates and measures(24:23) The approach towards product development at Photon Health (29:25) Practical experiments for orgs to try 

Explore a digital health operations playbook with tips for scaling, finding product-market fit, and defining encounters. Learn from Rahul Agarwal about building a clinical workforce and scaling operations. Discover strategic advice for managing healthcare encounters and optimizing operations through standardization.

In this episode, Kerem Ozkay and Ayo Omojola from Carbon Health share insights on AI tools, patient care strategies, and unique marketing approaches. They discuss tech-enabled healthcare levers, SEO strategies, and AI integration. The guests also explore the impact of tone on patient interactions and the challenges of revenue cycle management. Additionally, they highlight the value of clinicians with diverse skill sets and the importance of effective communication in healthcare initiatives.

Nate Brown  joins the Thinksquad, aka Danielle and Nikhil, to share lessons learned from scaling a 90 person care team in 3 years at Thyme Care.We break down their organizational design, recruiting best practices (which includes lots of role play) and how to generally think through building alignment at different levels and stages of a start-ups evolution.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library--- Hosts:Nikhil Krishnan (Twitter: https://twitter.com/nikillinit)Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Guest:Nate Brown (https://www.linkedin.com/in/nate-brown-50a4a625/)--TIMESTAMPS(00:00) Introduction(01:48) What is Thyme Care & their mission(03:53) Nate's journey & role(06:22) Measuring qualitative data(08:25) The hiring process(14:38) Role play in interviews(23:17) ‘Pods' in organizational design(25:33) Measuring success and adjusting for patient needs(26:56) Company planning and aligning goals(35:17) Conclusions

In this episode of Ops I Did It Again, Douglas Streat, COO of Aledade Care Solutions, joins the thinksquad, Danielle and Nikhil to unpack how they built patient engagement strategies to support over 2M patients alongside primary care practices. Doug shares his tactical advice and learnings on how to create behavior change - we also get to play a fun game during it. It’s our most tactical episode yet.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 offYou should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center) at https://www.outofpocket.health/course-libraryHosts:Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Guest:Douglas Streat (https://twitter.com/dougstreat) TIMESTAMPS(00:00) Intro(01:31) Introducing Patient Engagement(04:29) Doug’s Career Insights(06:19) The Role of Aledade Plus(08:39) Redefining Call Centers as Patient Engagement(12:56) Key Performance Indicators in Patient Engagement(14:57) The Importance of Evidence and Experimentation(17:05) Patient Engagement Game!! (20:12) Challenges of Patient Scheduling(21:33) Role of Direct Mail in Patient Engagement(27:57) Staffing Strategies for Rapid Scaling(32:23) Importance of Characteristics when Hiring(33:56) Practical Tips for Effective Patient Engagement(37:45) Conclusions

Sandy Varatharaja, Healthcare Ops expert, discusses 12 tactical healthcare ops tips, including thinking like a product person, running a drip campaign, creating offboarding docs, utilizing schedule sending, upgrading software to AI features, and prioritizing rituals and frameworks for success as an operator.

Matthew Woo, Co-Founder & Product at Summer Health, discusses how Summer Health builds an AI-first company. Topics include improving SLA and reducing wait times in healthcare, BAA agreements and exploring multiple language models, enhancing user research surveys with AI, using AI to score empathy in provider-patient conversations, and finding the right problems for AI.

HouseRx discusses how they built their product, emphasizing the importance of learning, building relationships within the team, and recruiting product-minded individuals. They highlight the value of flexibility in the product, metrics for measuring success, and the investments made early on. Their approach focused on collaboration, continuous improvement, and delivering a better experience.

Ajay Haryani, MD, discusses incorporating texting into patient care, measuring value, tracking SLAs, and building a field-based team. They explore the benefits of SMS for communication, centralization in healthcare, and understanding communication preferences.

Introducing Ops I did it again, a limited series podcast by Out-of-Pocket, hosted by Danielle Poreh and Nikhil Krishnan. We interview builders in healthcare operators breaking the mold (aka solving problems all ops people are facing)First episode dropping soon!Links:Out of Pocket: https://www.outofpocket.health/How to Build a Healthcare Call Center Course: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-centerKnowledgefest 2024 Waitlist: https://www.outofpocket.health/knowledgefest-lp