Digital Health Ops: A Playbook for Every Growth Stage | Rahul Agarwal, COO Medplum

On this episode of Ops I Did it Again, Rahul Agarwal (COO of Medplum) joins Danielle to share his digital health operations playbook. The “hero’s journey” playbook breaks down pro tips and gotchas throughout every stage of scale: from pre-seed all the way to scaling to 50 states.

If you are building a clinical workforce, scaling your digital health operations or looking into the future on how you should be building, this episode will give you several tactical tips to implement.

This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/

To register for the upcoming Healthcare Call Center 101 crash course course visit: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-center; Use code: ANSWERS for $100 off; Next cohort starts 4/16- 5/2

To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 off; Next cohort starts 4/23-5/9

Hosts:

Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)

Nikhil Krishnan (twitter: https://twitter.com/nikillinit)

Guests:

Rahul Agarwal (https://www.linkedin.com/in/rahul-agarwal-330a979/) 

Timestamps:

(00:00) Intro

(02:23) Rahul explains his playbook

(02:58)Tips for early stage operators

(06:32) Leaving the jungle: finding product-market fit

(08:55) Operational playbook for scaling digital health services

(13:45)  Courses by Out Of Pocket!

(15:20) How to define  encounters

(24:10) How to develop care plans/clinical pathways

(30:59) Optimizing provider recruiting and workload with EHR design

(33:30) Standardize your metrics and avoid metric soup

(35:50) Dos and don’ts when scaling to 50 states

(39:43) Practical experiments for orgs to try