Ops I did it again by Out of Pocket Text your patients | Ajay Haryani, MD
Nov 30, 2023
Ajay Haryani, MD, discusses incorporating texting into patient care, measuring value, tracking SLAs, and building a field-based team. They explore the benefits of SMS for communication, centralization in healthcare, and understanding communication preferences.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Managing Decentralized Teams: Building a Field-Based Team
01:51 • 9min
The Impact of SMS in Healthcare
10:57 • 17min
Patient Safety and QA Process
27:49 • 2min
Team Workflow and Evolution of Text Message Handling
29:27 • 4min
The Need for Centralization and Balancing Personalization in Healthcare
33:48 • 3min
Responsibility for Following Up and Closing the Loop
36:57 • 2min
Understanding Content and Communication Preferences in Healthcare
38:58 • 18min