Melissa Perri and Denise Tilles discuss their newly launched Product Ops book, the process of writing it, and the top three product challenges organizations face. They explore the value of product operations in enabling product managers to focus on strategy, the importance of data tracking and roadmapping, and the need to implement processes and tools. They also highlight the role of product operations in gathering insights and enabling product managers to be successful.

For the final episode of Season 3 of POP, we’ll be listening to the brilliant, Teresa Torres! Teresa is a well known product discovery coach and the author of Continuous Discovery Habits, which has sold over 80k copies! On this episode we discuss product challenges related to discovery such as: 1) access to customers 2) knowing which habit to do when 3) the importance of individual agency within organisations. Listen in for some unique insights from a product discovery coach who is passionate about moving from theory to reality when it comes to implementing discovery habits at scale! Resources mentioned: The Lean Startup - Eric Reis Continuous Discovery Habits - Teresa Torres Product Talk blog Teresa's Talk from Product at Heart Conference - Bringing Discovery Habits to Every Org This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

On the ninth episode of Season 3 "Listening to our Customers" - we’ll be listening to Sean Conley. Sean is currently the CEO and co-founder of BTRT, an all-in-one product tool that uses AI to help you efficiently leverage customer insights so you always “build the right thing”. BTRT also happens to be our Season 3 sponsor for POP. Prior to starting his own company, Sean worked in Product management, Customer Success and Growth roles at companies such as Dataiku, TrueLayer and Google. Listen in for some unique insights from a founder/CEO who is passionate about solving product challenges by using his own personal experience and listening to customers!  This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

Experienced Product Design leader Desislava Genova shares insights on product challenges, human-centered design, and solving complex problems through user insights and technology. They discuss the importance of product ops in scaling organizations, challenges of transitioning from startups to scale-ups, the impact of disruptive environments on product teams, maintaining trust and culture in a growing startup, and addressing challenges in product design.

On the seventh episode of Season 3 "Listening to our Customers" - we’ll be listening to Arne Kittler. Arne is currently the Chief Product Officer at Facelift, an all-in-one software provider for social media marketing at scale. He previously held senior product leadership roles at Xing and is an active contributor to the wider product community through his work with MindtheProduct ProductTank in Hamburg. More recently he has founded Product at Heart, a conference for curious product people! Listen in for some unique insights into product challenges from a CPO who is passionate about sharing product knowledge! Resources mentioned: Strong Product People - Petra Wille Escalation Manifesto Blog - Arne Kittler Continuous Discovery Habits - Teresa Torres Premature Convergence - John Cutler This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

On the sixth episode of Season 3 "Listening to our Customers" - we’ll be listening to Nancy Evbuomwan. Nancy is an experienced Agile Coach who has worked at fast growing startups such as Zoopla, Hopin and Infogrid. She also runs her own podcast called Better, Faster, Happier which explores how to create better products, happier teams and faster processes. Listen in for some unique insights into product challenges from an Agile Coach who is passionate about empowering product teams at scale-ups! This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

On the fifth episode of Season 3 "Listening to our Customers" - we’ll be listening to Alina Miron. Alina is currently a Senior Product Manager at Sumup, a fintech company providing payment solutions for small businesses. She has previously worked as a product manager at startups and scale-ups such as JustPark and Dojo. We discuss product challenges around: 1. Misunderstanding of what Product Management is and as a result, people get into the role with the wrong expectations and attitudes. 2. Lack of a solid business model or strong customer need and over-engineering Product practices without driving meaningful outcomes.  Listen in for some unique insights into product challenges from a passionate and curious Product Manager. This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

On the fourth episode of Season 3 "Listening to our Customers" - we’ll be listening to Morgan Sadr-Hashemi. Morgan is currently the Chief Product and Technology Officer at Flashpack, an adventure travel company that brings together solo travellers in their 30s and 40s. He previously worked at Nested where he progressed from Senior Software engineer to Director of Engineering and started his career with a graduate role at BT. Morgan is also the founder of Helm School which provides engineering leadership training for individuals at startups and scale-ups. Listen in for some unique insights into product challenges from a software engineer turned CPTO! Resources mentioned: Will Larson Engineering Blog The Manager's Path: A Guide for Tech Leaders Managing Growth and Change - Camille Fournier Helm School - Training for Engineering Leaders This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

On the third episode of Season 3 "Listening to our Customers" - we’ll be listening to Kajal Goel. Kajal was most recently a Senior Product Manager at Legl, a startup providing process automation for modern law firms.  She has previously worked in senior product manager roles at Flutterwave - a scaling African fintech as well as at Worldpay, a more traditional payments giant.  Listen in for some unique insights into product challenges from someone who has worked in product at three very different company stages of size and scale! This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.

For the second episode of Season 3 "Listening to our Customers" - we’ll be listening to Flora Devlin. Flora is currently a coach for product leaders and a product advisor with Connect Ventures.  She previously worked as a Product Director at Monzo where she managed a team of product managers and led the strategy, vision and direction for about 50 product people. Flora has also worked in both product and data roles at Intercom and Hootsuite. Listen in for some unique insights into product challenges from someone who has led product teams and now coaches product leaders! Flora's top resources to up-skill in product: The making of a manager - Julie Zhou  Universal principles of design - William Lidwell Nobody Wants to Read Your Sh*t: Steven Pressfield  The coaching habit - Michael Bungay Stanier Crossing the chasm - Geoffrey Moore Designing your life - Bill Burnett and Dave Evans Insight - Dr Tasha Eurich  This season of POP is brought to you by BTRT ("beetroot"). Sign up to their private beta here.