Product Ops Podcast S4:E10 - Focus on Language, Not Frameworks
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Nov 11, 2025 
In this engaging discussion, John Cutler, a product thought leader with extensive experience in product management and UX research, shares insights from his fascinating journey into product operations. He emphasizes crafting compelling narratives and the impact of organizational dynamics on product success. John highlights recurring operational challenges and the importance of stable language for alignment. With practical advice on prioritization and maintaining clarity amid chaos, he offers a refreshing perspective on the evolving role of product ops.
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Threefold Product Ops Perspective
- John Cutler views product ops through three lenses: product management, UX research, and external evangelism turned internal operations.
- That 360-degree experience reveals product ops as orchestration of systems, language, and behavior change.
From Evangelism To Internal Ops
- John Cutler worked externally in product evangelism at Amplitude before moving into internal product ops.
- That external-facing work exposed him to diverse company practices which later informed his ops approach.
Expect Forever Problems
- Many problems in product ops are "forever problems" like recontextualization and cognitive load that tools alone don't fix.
- Accepting these persistent trade-offs resets expectations and shapes realistic solutions.