Dr. Feuquay was named Northern Arizona Healthcare’s chief medical officer in 2019. Dr. Feuquay joined NAH in 2009 as an internal medicine hospitalist at Flagstaff Medical Center before becoming medical director of hospitalist medicine at FMC in 2011. In 2018, he became the NAH physician advisor. In each of his positions, he has served as a leader and role model for the physician community. Dr. Feuquay earned his medical degree at the University of Arizona School of Medicine in Tucson, Ariz., and completed his internal medicine internship and residency at Oregon Health & Science University in Portland Ore. He earned his bachelor’s degree in business administration from the University of Arizona.  Outside of his work like he is a husband to Dr. Kathryn Feuquay who is also a hospitalist at Northern Arizona Healthcare and a father of 3 boys. He enjoys watching his boys play sports and is devoted to practicing Jujitsu as often as he can.Jake Lansburg joined Northern Arizona Healthcare in March 2020. He is currently the System Vice President of Care Transformation & Effectiveness with executive oversight of organizational clinical performance, quality and safety, infection prevention, care transformation and improvement, research, data and analytics, and care coordination. Prior to joining NAH, he was an executive at Banner University Medical Center — Phoenix campus where he led clinical, operational, and financial improvements for the Academic Medical Division to achieve Top 100 recognition from IBM Watson and national recognition from U.S. News and World Report Top 50 Specialties for five service lines. Jake earned his bachelor’s degree in Biopsychology & Statistics from Arizona State University and his master’s degree in business administration from the W.P. Carey School of Business at Arizona State University. He is a member of the American College of Healthcare Executives and a Lean Six-Sigma black belt.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tilo Schwarz is a leadership coach, former plant manager and co-founder of the Campus for Leaders at the University of Applied Science Ansbach. He helps managers to successfully lead change and empower their teams for improvement, adaptiveness, and superior results. During his time as a plant manager at a renowned German power-tool manufacturer, he started practicing Toyota Kata with his management team as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily routine throughout all processes and areas of the plant. That led to winning the A. T. Kearny operational excellence competition "Factory of the Year" and a WHU/INSEAD Industrial Excellence Award. Tilo is the author of several books on coaching and Toyota Kata.Jeffrey K. Liker is Professor Emeritus, Industrial and Operations Engineering at The University of Michigan and President of Liker Lean Advisors, LLC. He is the author of the best-selling book, The Toyota Way, Second Edition, and has coauthored nine other books about Toyota including The Toyota Way to Service Excellence and The Toyota Way to Lean Leadership. His graphic novel with Eduardo Lander and Tom Root tells the story of lean transformation at a mail-order company: Lean in a High-Variability Business. A more compact graphic novel, Engaging the Team at Zingerman’s Mail Order, illustrates how Kata unleashed the creativity of their team. His articles and books have won thirteen Shingo Prizes for Research Excellence. He was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Michael Bungay Stanier, known for distilling complex ideas into accessible knowledge, discusses building effective working relationships, repairing and strengthening bonds, leading with humility, and the importance of conversations and relationships in healthcare.

Matt Abrahams is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University’s Graduate School of Business, and a much sought-after keynote speaker and communication consultant for Fortune 100 companies.  His popular podcast, Think Fast, Talk Smart, is the number one career/business program on Apple Podcasts in India, Israel, Canada, Hong Kong and Singapore, and in the top five in the US and the UK, with 1.1 million average downloads/listens per month. His TEDx talks have racked up over six million views. Think Faster, Talk Smarter is his first book.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Steven J. Spear (DBA MS MS)Principal, HVE LLCSr. Lecturer, MIT Sloan SchoolSr. Fellow, Institute for Healthcare ImprovementCreator, See to Solve Gemba and Real Time Alert SystemsSSpear@MIT.edu www.SeeToSolve.com Steve@HVELLC.comKnowing how to get smarter about what you do and better at doing it, faster than anyone else, is critical, a bona fide source of sustainable competitive advantage.How so? All organizations share a challenge. They’re trying to coordinate people—sometimes a few, sometimes many thousands—towards shared purpose, somewhere on the spectrum from upstream conceptualization and discovery, through development, design, and ultimately delivery. The problem is, particularly at the startof any undertaking, no one really knows what to do, how to do it, nor can they do it well. All that has to be invented, created, discovered…figured out. So, those who solve problems faster, win more. After all, if your team and mine chase similar goals (or we face off as adversaries), you succeed (or win) because you come to your moments of test better prepared than I do. Since knowhow and skills are not innate, you won because you solved your problems, better and faster than I didmine, gaining edges in relevance, reliability, resilience, and agility.Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes. “Decoding the DNA of the Toyota Production System” is a leading HBR reprint and part of the “lean” canon. He’s written for medical professionals and educators in Annals of Internal Medicine, Academic Medicine, and Health Services Research, for public school superintendents in Academic Administrator, and for the general public in the New York Times, the Boston Globe, Fortune, and USA Today. High velocity learning concepts have been tested in practice, helping building internal capability for accelerated improvement and innovation at Alcoa—which generated recurring savings in the $100s of millions, Beth Israel Deaconess, a pharma company—with compressions by half in a key drug development phase, Intel, Intuit, Pittsburgh hospitals, Memorial Sloan Kettering, Mass General, Novartis, Pratt and Whitney—which won the F-35 engine contract with its pilot, DTE Energy, US Synthetic, and the US Army’s Rapid Equipping Force. The Chief of Naval Operations made high velocity learning a service wide initiative, and Spear was one of a few outside advisors to the Navy’s internal review of 2017’s Pacific collisions. He was also an advisor to Newport News Shipbuilding bout introducing innovative systems on the Gerald Ford, the first in a new generation of aircraft carriers. The See to Solve suite of apps has been developed to support introducing and sustaining high velocity learning behaviors.At MIT, Spear teaches Leaders for Global Operations and Executive Education students, has advised dozens of theses, and is principal investigator for research titled “Making Critical Decisions with Hostile Data.” Spear’s work history includes Prudential-Bache Capital Funding, the US Congress Office of Technology Assessment, the LongTerm Credit Bank of Japan, and the University of Tokyo. His doctorate is from Harvard, his masters in mechanicalengineering and in management are from MIT, and he majored in economics, at Princeton, to earn his bachelors.Spear lives in Brookline with his wife Miriam, an architect, and their three children, where he is on the board of the Maimonides School.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dave Gutscher is a Management Consultant that specializes on improving the management process.Dave has 40 years of work experience in agriculture, fresh food, automotive and finance. He is a certified ‘Problem Solving’ trainer and has over 25 years direct experience with Toyota in both Canada and the United States. He has been applying and teaching the ‘Toyota Production System’ concepts for more than 35 years, including ‘8 Step Problem Solving.’ His experience covers Manufacturing, Engineering, Business Planning, Organizational Development, Logistics, Human Resources, Environmental, Safety, Sales, and Finance at all functional levels within the organization from laborer to Senior Executive. As a consultant Dave supports businesses of all sizes, complexity and business types including Manufacturing, Retail, Sales, Finance and Healthcare.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Jeremy Utley is one of the world's leading experts in innovation. Formerly the Director of Executive Education at Stanford's renowned Hasso Plattner Institute of Design (aka "the d.school"), and now as an Adjunct Professor at Stanford University, his courses have been experienced by nearly a million students of innovation worldwide. He advises corporate leaders on how to imbed the methods and mindsets of design thinking into their organizations and works with professionals to cultivate a robust personal creative practice.As co-founder and host of "Stanford's Masters of Creativity," Jeremy shone the spotlight on exemplars of creative practice across disciplinary boundaries, from entrepreneurs like Randy Hetrick (TRX) to authors like Kim Scott (Radical Candor) and Daniel Pink (Drive, To Sell Is Human).He now hosts the "Paint & Pipette Podcast," which celebrates female founders (season 1), black creators (season 2). Season three -- currently in production -- features corporate innovation leaders like Astro Teller (Google X), Kevin Kelly (WIRED), and Ed Catmull (Pixar), authors like Seth Godin (Purple Cow, Linchpin), Liz Wiseman (Multipliers) and Rita McGrath (Seeing Around Corners), and entrepreneurs like Liz Tran, Marcus Whitney, and Jason Mayden.A self-proclaimed “recovering MBA, spreadsheet junkie, and management consultant,” he now studies innovation in large enterprises and startups. He advises CEOs and senior leadership teams in the United States, Europe, and Asia on growth and innovation strategy, and has led scores of capacity-building initiatives worldwide. His current research explores the intersection of generative AI, enterprise innovation, collaboration, and creativity. He's a prolific blogger and co-author (alongside Perry Klebahn) of “Ideaflow: The Only Business Metric That Matters,” published by Penguin Portfolio Oct 25th, 2022. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Sarah Sydlowski, Audiology Director at Cleveland Clinic, discusses using lean methods in audiology to improve practice efficiency. She also explains the improvement model and the use of Objectives & Key Results (OKRs) for organizational alignment and progress tracking. The podcast explores the implementation of OKRs for organizational improvement and provides valuable advice on starting and learning along the way.

 Mark Graban is an author, speaker, and consultant, whose latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, is available now.He is also the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement and others, including Measures of Success: React Less, Lead Better, Improve More.He serves as a consultant through his company, Constancy, Inc, and is also a Senior Advisor for the technology company KaiNexus. Mark hosts podcasts, including “Lean Blog Interviews” and “My Favorite Mistake.”Education: B.S. in Industrial Engineering from Northwestern University; M.S. in Mechanical Engineering, and M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.