People Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 1
Jun 13, 2024
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Hugh Alley, an author and consultant, discusses the impact of TWI program on leadership skills. Topics include job training pre-World War II, feedback in the workplace, recognition, communication in leadership, and uncovering hidden talents in team members.
Recognition through timely feedback boosts morale and productivity in organizations.
Harnessing individual strengths and talents creates a dynamic and efficient work environment.
Deep dives
Importance of Communication in Leadership
Creating a culture of respect and effective leadership starts with clear communication and feedback. Recognizing employees' contributions by giving timely feedback on their performance helps boost morale and productivity. Leaders should proactively communicate changes that may impact their team to avoid surprises and build trust. By encouraging open communication and acknowledging achievements, leaders can enhance relationships and prevent misunderstandings.
Recognizing and Utilizing Employee Skills
Acknowledging and harnessing employees' diverse talents and skills can significantly benefit organizations. By understanding individual strengths and backgrounds, leaders can create opportunities for employees to excel. Recognizing and utilizing hidden talents can improve employee engagement and contribute to a more dynamic and efficient work environment. Empowering employees to showcase their abilities enhances job satisfaction and fosters a culture of continuous growth.
Developing a People-Centered Leadership Approach
Effective leadership involves recognizing and adapting to the unique qualities of each team member. Leaders need to navigate the complex socio-technical systems within organizations by treating individuals as distinct entities. Providing opportunities for employees to engage in tasks they enjoy, even for a small portion of their time, can significantly enhance job satisfaction. Embracing personal growth and evolving roles fosters a supportive and fulfilling work environment for employees.
Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps clients across North America.
Skip Steward is the Vice President and Chief Improvement Officer at Baptist Memorial Health Care.