Connecting the Dots

Lisa (Elizabeth) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better Inspiring and accelerating the delivery of consistent, excellent care across Stanford Medicine measured by performance improvement in Safety, Quality, Patient Experience, and Cost Reduction (Collectively=Value) from today's baseline and ultimately developing a reputation as a national leader, to which others look for inspiration and as an educational resource. From 2001 through 2016, she was the Chief Executive Officer of the VA Palo Alto Health Care System (VAPAHCS). VAPAHCS is a $900M, 800 - bed federal health care system with three inpatient divisions and seven outpatient clinics serving 90,000 Veterans in 10 counties in Northern California. It is affiliated with Stanford University School of Medicine, has the second-largest research enterprise in VA ($58M), trains 1500 residents, internsand students yearly and is home to every specialized Veteran treatment modality offered in the VA system. She was responsible for all administrative and clinical aspects of VA Palo Alto, including strategy and master planning for facilities. She has a Bachelor of Science degree from the University of Notre Dame in Civil Engineering and a Master of Business Administration degree from Louisiana Tech University. She is a licensed professional engineer and a Fellow in the American College of Health Care Executives. She is the recipient of two Presidential Rank Awards, one at the meritorious level and the second at the distinguished level.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Gary Peterson - Executive Vice President, Supply Chain & Production at O.C. Tanner Company As our Executive Vice President of Supply Chain & Production, Gary specializes in creating cultures of continuous improvement through manufacturing and leadership excellence. He leads our manufacturing, buying, engineering, refining, and logistics teams. Gary has been at O.C. Tanner for over 35 years and has helped transform the company’s manufacturing operations from “batch” to lean while pioneering team-based procedures that allow each unit to take full ownership of their results. His greatest joy on the job comes from interacting with and inspiring people—empowering them to do their best work. Gary enjoys traveling across the globe to assist organizations in generating newfound outcomes for their people and their machines. He retires at the end of this year and is looking forward to expanding his impact in the world of continuous improvement culture. A member of the Shingo Academy and the AME Hall of Fame, he also currently serves on the Executive Advisory Board for the Shingo Institute and is a Shingo Examiner. He holds an MBA from Brigham Young University and enjoys basketball, snowboarding, hiking, golfing and spending time with his family, including 19 grandchildren.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Sarah Womack is a distinguished researcher and consultant in the field of Industrial Engineering. Her Ph.D. in the department of Industrial & Operations Engineering from the University of Michigan, Ann Arbor focused on the intersection of lean manufacturing practices and ergonomics. She has published peer-reviewed articles, presented as guest speaker at conferences and universities, and facilitated copious workshops on lean manufacturing. She has established herself as a leading scholar and consultant of one of the world’s most coveted management systems, the Toyota Production System. She spent eight years on a journey in various leadership roles of “learning by doing” under some of the world’s greatest lean thinkers at Toyota. Applying Toyota’s management thinking, she consults across an array of industries with an innovative and practical approach to continuous improvement, organizational transformation, and operational excellence - coaching at every level from the C-suite to the shopfloor. She continues to learn and collect a patchwork of stories to teach and inspire others on their operational excellence journeys. In addition to her writing, consulting, and speaking engagements, Sarah is passionate about traveling the world and immersing herself in diverse cultures. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Kim Olson entered the healthcare field in 2005 and has since held progressive roles in Health Information Management, Performance Excellence, and most recently, as Director of Medical Staff Office and Provider Enrollment operations, where she led initiatives to streamline credentialing workflows and improve cross-functional collaboration. She’s most energized at the crossroads of data science, leadership, and healthcare transformation—where she inspires teams to think holistically and find renewed meaning in their work. Currently, she’s focused on advancing data-driven strategies that help teams think big picture and truly enjoy the work they do. Outside of work, Kim is grounded by her faith, fueled by coffee, and happiest spending time with her family or in nature. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

In this engaging discussion, Christian van Nieuwerburgh, a professor of Coaching and Positive Psychology, teams up with psychologist Robert Biswas-Diener. They delve into 'Radical Listening,' revealing how it can foster genuine connections and improve communication, particularly in healthcare. The importance of intellectual humility and accepting diverse perspectives takes center stage, illustrating how even small interactions can make a significant impact. Their personal stories and insights offer practical tips for developing meaningful dialogues, especially in challenging times.

Michael Chad Hoeppner is the Founder and CEO of GK Training, a firm dedicated to giving individuals, companies, and organizations the communication skills to reach their highest goals in work and life.Michael has worked with some of the world’s most influential companies and leaders, across a wide range of industries, universities, and professional sectors. His corporate clients include: three of the top eight financial firms in the world, 45 of the AmLaw 100, and multinational tech, pharma, and food and beverage companies. He teaches his unique approach to communication at Columbia Business School, in both the MBA and PhD programs.Michael assists clients in every aspect of their communication: public speaking, business development, executive presence, interpersonal agility, Q&A, speech writing, email skills, and more. His individual coaching clients include varied professionals at the peak of their industries: US Presidential candidates, deans of Ivy League business schools, three of the managing partners of the 25 largest global law firms, founders of asset management firms with $100B+ under management, field officers of international peace keeping organizations, and visionaries in various fields, including the innovator who coined the term cloud computing, the most successful venture capitalist in the US for a consecutive 5-year period, and senior board members of the Special Olympics. Michael advised US democratic presidential candidates in the 2016 and 2020 races, including his role as senior communications strategist and debate coach for the Andrew Yang 2020 Presidential campaign. He also works with political aspirants at the beginning of their careers, including pro bono work for Vote Mama, an org that supports mothers with young children seeking first-time public office.His background in communication, training, and teaching is diverse and rich, having studied linguistics, theatre, speech, rhetoric, philosophy, and communications at the graduate and undergraduate level. His work in professional communications started two decades ago with achieving his Master of Fine Arts degree from NYU’s graduate acting program, studying with many of the preeminent vocal and performance teachers in the country. After NYU, Michael enjoyed a prolific first career as a professional actor: playing on Broadway twice, including working with stage legends like Nathan Lane; touring to 30+ US states; performing internationally, including at the 2009 European Capital of Culture; guest starring in prime-time network television; and originating roles in independent film.His passion then evolved, shifting to launching his first and still primary entrepreneurial venture, GK Training. As head of GK, Michael developed his unique, proprietary approach to communications training over a decade plus, an approach that utilizes kinesthetic learning to unlock rapid and lasting behavioral change. In that work he has created a suite of over 40 proprietary kinesthetic drills to address stubborn communication challenges like excessive filler language, lack of eye contact, slouching, talking too fast, and more with innovative tools that activate embodied cognition and circumvent thought suppression. Now entering its second decade, GK Training has clients in 43 industries across five continents.Michael’s work in academia at Columbia University spans disciplines. In addition to teaching in the MBA and PhD programs at the Business school, he designed the curriculum for the PhD program’s capstone communication course focused on entering the job market, as well as Executive Presence programs for the Law school. One of the GK online courses he designed is integrated into the Advanced Management Program summer curricula. His proprietary kinesthetic learning drills are featured in the curriculum of communication courses in the Management Division. He has coached over 15 members of the business school faculty. And in a bit of foreshadowing, one of his first jobs after college was copy editing for the Columbia National Arts Journalism program.He is the primary architect and visionary of GK Training’s: online training academy, which features 40+ total hours of asynchronous online courses; interactive practice app Question Roulette (iOS and android); and Virtual Reality training tool, Genuine Dojo. Hoeppner is currently working on a book that distills his approach and methods for a broad, global audience, as well as a v2 of the Question Roulette app, aimed at teaching social fluency to autistic and neurologically atypical teens and tweens.Michael’s accomplishments in written communication — though not as far-reaching as his work in the spoken word — is equally varied. It includes: stump speeches and debate openers for Presidential candidates; op-eds for celebrities and public figures (placed in publications like the Washington Post and Time Magazine); plenary sessions at NGO conferences; investor pitch decks for start-ups; and nuts-and-bolts editorial work like copy editing and proof reading for over 25 NYC-based publications when he first moved to NYC in 2000.Beyond his primary role as founder and head of GK Training, Michael dedicates time to mission-driven organizations focused on sustainability and non-partisan approaches to solving humanity’s most dire environmental challenges, including work with WWF, the Trust for Public Land, and climate-focused accelerators like SOSV’s IndieBio and the NYU Urban Future Lab.As a thought leader, Michael is one among the growing chorus of voices identifying the link between the physical aspects of spoken communication and broader issues of health and wellness.Michael attended Dartmouth College and Colorado College and graduated cum laude and Phi Beta Kappa with a B.A. in History and Philosophy. Michael received his MFA from NYULink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

In a compelling discussion, Andrew Brodsky—an award-winning business professor and expert in virtual communication—shares insights born from his unique journey navigating life and communication primarily online due to health challenges. He explores the pitfalls of digital interactions, including the urgency bias of emails and how generational differences affect communication methods. Brodsky offers practical tools to enhance workplace communication norms, aiming to boost productivity and alleviate stress. His personal experiences add depth to his strategies for effective virtual dialogue.

Peter A. Schein, co-founder and CEO of OCLI.org, brings extensive experience in organizational behavior and development. He dives into the transformative power of Humble Inquiry in the workplace, emphasizing authentic relationships built on trust and vulnerability. The conversation highlights how remote work has reshaped communication styles and the importance of informal interactions. Schein also discusses reflective practices for effective group learning and explores the dynamics of 'personization,' urging deeper, more meaningful professional conversations.

I’ve spent my career helping teams and leaders navigate change—not by pushing harder, but by making the process easier, smarter, and, dare I say, even enjoyable. As the Operational Excellence Leader for two Viant Medical sites (New Hampshire and Michigan), I drive continuous improvement in high-stakes manufacturing environments. But my real passion? Helping change leaders like you overcome resistance and create lasting impact with less struggle and more confidence. That’s why I launched my coaching and consulting business—to help you break through obstacles and find the path of ease to real, meaningful change.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Darren Walsh, Director & Leadership Coach at Making Lean Work Ltd, shares over 30 years of expertise in continuous improvement. He discusses the misalignment in organizational improvement efforts and introduces his new book, highlighting common pitfalls in lean implementation. Walsh emphasizes the necessity of shifting mindsets and enhancing leadership through practical training. He also addresses core problems in industries like oil and gas, focusing on root causes and the critical impact of behaviors on organizational performance.