AI Knowhow

Knownwell's CEO David DeWolf and Chief Product Officer Mohan Rao discuss how AI is revolutionizing customer growth strategies, emphasizing proactive customer success and personalized experiences at scale. Special guest Daniel Salvato from NewSpring Capital shares insights on leveraging AI for growth. The chapter also explores the emerging role of the Chief Experience Officer in an AI-driven landscape.

Knownwell's top executives talk about essential AI knowledge for leaders, building an AI-literate team, fostering innovation culture, and the intersection of AI and human behavior. They also debate on AI disrupting industries. Explore AI's impact in various sectors, behavioral science in marketing, and driving organizational change with AI tools and principles.

The podcast delves into why NPS and CSAT scores may be outdated, and how AI offers better ways to measure customer satisfaction. It discusses real-time insights into customer sentiment, operational excellence driven by AI, and even an AI-powered robot giving a commencement speech. AI's role in improving decision-making and enhancing customer relationships is highlighted throughout the lively discussion.

Is AI poised to solve all of humanity’s problems or are we headed for a tech-driven catastrophe?  In this episode of AI Knowhow, we dive into the polarizing world of AI hysteria to separate the hype from the hope.  Courtney, David, and Mohan break down where AI has been overhyped and where genuine hope lies. They discuss the foundational models in AI, the future of AI hardware, and the realistic applications of generative AI. David also shares insights on the potential of AI to transform enterprise operations, focusing on collaboration and knowledge management, while Mohan explores how AI can create hyper-personalized experiences for users. Later, Geoff Livingston, founder of Cognitive Path and host of the No-Brainer podcast, joins Pete Buer to discuss the current state of AI in marketing and beyond. They highlight the integration of generative AI with machine learning and analytics, and how this blend could drive real enterprise value. All of that PLUS this episode kicks off with a new segment, "Take a Lap, David" revisiting one of David’s Hot Takes from a few months back.  Watch this episode on YouTube: https://youtu.be/P9lNra1PH7A  Remember to sign up for the roundtable discussion with David DeWolf, CEO of Tercera Chris Barbin, and Founding Partner of DCM Insights Ted McKenna. They're hosting a round table with leaders of Professional Services companies to discuss client retention in the AI era. You don't want to miss this! You can sign up today at Knownwell.com/roundtable. AI Knowhow is brought to you by the team at Knownwell.

What’s the number one AI skill you can implement today? How can you ensure your executive team is up to speed with AI advancements?  First, Courtney, David, and Mohan revisit the topic of gauging your executive team's AI IQ and discuss the significance of both top-down and grassroots efforts in driving AI adoption. They provide practical steps for maintaining momentum and fostering a culture of experimentation and innovation. Next, Pete talks with Karen Posey about the mindset CEOs need for AI success. Karen shares insights on the challenges and opportunities of integrating AI into business strategies, stressing the importance of customer-focused problem-solving and the evolving roles within organizations. All of that PLUS Dan Sanchez, also known as Danchez, joins Courtney in a new segment: AI Skills! In this installment, Dan emphasizes the importance of using the plus version of ChatGPT to create custom GPTs, comparing them to the "Excel of AI." He shares tips on leveraging AI to automate repetitive tasks and optimize workflows, highlighting the importance of iterative improvement and experimentation. Watch this episode on YouTube: https://youtu.be/zE9mXUeAj-c Sign up for Knownwell’s beta: www.knownwell.com  AI Knowhow is brought to you by the team at Knownwell.

How can we ensure that employees, not just Wall Street, benefit from the productivity and efficiency gains of AI? And which one of us at Knownwell has very strong feelings about why a shift to a 32-hour work week would actually be a bad thing? To help us answer these questions, this episode starts with a lively discussion between Knownwell's Courtney Baker, David DeWolf, and Mohan Rao. They debate a recent bill proposed in the US Senate that suggests AI productivity gains should enable a 32-hour work week (as opposed to the traditional 40). Spoiler alert: There is no consensus on this idea among our panelists. Following that, Pete Buer speaks with Dr. Mfon Akpan, an assistant professor of accounting at Methodist University. They explore how AI is specifically impacting accounting practitioners and educational programs. All of this PLUS Pete and Courtney discuss the Rabbit R1 device that Pete purchased and still hasn't received, in our latest edition of 'AI in the Wild'. Sign up to be part of Knownwell's beta at www.knownwell.com. Watch this episode on YouTube: https://youtu.be/XxgMGD9EeIc  AI Knowhow is brought to you by the team at Knownwell. 

How is AI going to change the world of B2B sales? And if sales reps today only spend 28% of their time selling, where do they spend the other 72%?   In this episode, the team talks about how AI intersects with sales and how you can leverage it in your business. First, Courtney welcomes Mohan to the show for another edition of "AI Mythbusters". Today's topic: AI is relatively new. Mohan has some strong feelings about it. After that, Courtney, David and Mohan are joined by special guest, Andre Yee from Tiga AI. They explore how AI is revolutionizing sales processes and emphasize the blend of data-driven insights and the essential human elements of sales relationships. After that, Pete chats with SBI's Nick Toman about his company's research into B2B selling profiles and the impact AI has on sales. To claim one of the 10 slots available to check out what Knownwell is building, visit www.knownwell.com/preview. Watch this episode on YouTube: https://youtu.be/wPhpj7yP6MM  AI Knowhow is brought to you by the team at Knownwell.   

Everybody knows it's cheaper to keep a client than gain a new one.   So how can AI ensure that you keep them?  And what if AI could also give you early warning signals that a client is at-risk?  Spoiler: It can. Courtney, David, and Mohan have a conversation about client retention and the opportunities available for business to keep the clients they have. (They also talk about Chik-fil-A more than once.) Also, Pete speaks with Noah Curran of Monkedia about why winning the right customers is one of the real keys to customer retention. All that PLUS Courtney and Pete debut a new segment called AI in the Wild. This week Pete talks about how IBM is using AI to help run farms more efficiently and effectively. To claim one of the 10 slots available to check out what Knownwell is building, visit www.knownwell.com/preview. Watch this episode on YouTube: https://youtu.be/ilUxrRnapRQ  AI Knowhow is brought to you by the team at Knownwell. 

How is AI different from previous flashes in the pan like Google Glass, VR, or the Metaverse? And how can anyone find time for new AI initiatives on top of everything else already on their plate?  Courtney, David, and Mohan discuss how businesses can strategically integrate AI to enhance efficiency and stay competitive despite the daily operational whirlwind. After that, Pete speaks with Narratize's Katie Taylor about tangible ways generative AI can actually give you more time back in the day.   All that PLUS we debut a new segment: AI Mythbusters! Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com Watch this episode on YouTube: https://youtu.be/bzHw5l44O5g  AI Knowhow is brought to you by the team at Knownwell.    

Today's episode not only unpacks how clean your data has to be, but also emphasizes that you can't let perfection be the enemy of good enough. So, like most things, there are a lot of angles to consider, but that's why this episode is here for you. Courtney, David, and Mohan explore how businesses can navigate data cleanliness beyond the traditional data stack approaches. They argue for the importance of operationalizing data swiftly and efficiently, bypassing extensive normalization efforts. Also, Pete speaks with Jon Gillham from Originality.AI about the risks and rewards of using AI-generated content online. All that PLUS the latest AI Business news. This week, Pete and Courtney explore  Want to Know if AI Will Replace Your Job? I Tried Using it to Replace Myself and A New York business chatbot is sending out some particularly bad information.  Sign up for the Knownwell Client Intelligence beta waitlist at https://knownwell.com Watch this episode on YouTube: https://youtu.be/bzHw5l44O5g  AI Knowhow is brought to you by the team at Knownwell.