The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
Jul 4, 2018 • 1h 2min
Building A Multi-Million Dollar Business From The Ground Up
Jason is the Founder, President, and CEO of Phillips' Painting, Roofing and Gutters, a multi-million dollar business. He was featured in CNBC's Blue Collar Millionaires in 2017, which cast light on how he built his business 19 years ago with with a bucket of paint, $2 to his name, and unparalleled determination. In this episode, we talked about customer service, hiring, management...
Jun 27, 2018 • 55min
Earning Your Customers' Attention With Consistent Branding
Michael is the Founder and CEO of Michael Baldwin Inc, a branding and coaching firm that aims to help individuals and companies to communicate their mission and passion through their brand. He is an accomplished speaker and leader in the communications industry, and has won several professional awards for his work in corporate branding, including the David Ogilvy Award of Leaders, the Cannes Gold Lion, and Ad Age's "'Best of the Year"' TV Campaign award for copywriting. In this episode, we talked about branding, marketing, leadership...
16 snips
Jun 19, 2018 • 1h
Combining Digital with Direct Mail For 10x Marketing Results
Jason Trofe, Chief Marketing Officer of RSVP Publications, specializes in blending direct mail with digital marketing for home service businesses. He discusses innovative marketing strategies that target affluent homeowners through luxury materials and effective lead tracking. Jason emphasizes the power of targeted marketing, video content, and upselling techniques, particularly for high-income demographics. Insights on adapting to technology without losing effective traditional methods highlight the evolving landscape of customer engagement in today’s market.
Jun 15, 2018 • 57min
Creating Maximum Efficiency by Going Lean
Ryan, the Director of Consortia at The Association of Manufacturing Excellence, specializes in educating businesses about lean methodologies. He discusses the power of lean thinking for boosting efficiency and eliminating waste. Insights include mastering lean principles from Toyota, uncovering root problems with techniques like the five whys, and implementing strategies such as Kanban and daily 5S practices. Ryan emphasizes the benefits of paperless operations and streamlined communication, while also advocating for the continuous improvement mindset to elevate workplace culture.
Jun 6, 2018 • 1h 16min
Leading With Care And Code To Achieve Business Success
Howard is the Executive Vice President and Director of Training and Operations of Ziglar, Inc, coaching businesses from 52 different industries from 9 different countries. He's also the author of The Power of Community, and many other books that help small business owners build phenomenal companies. In this episode, we talked about leadership, hiring, sales...
May 29, 2018 • 42min
Saving Thousands of Dollars With Tax Planning
Craig, a certified tax coach and public accountant, shares insights from his diverse background, including 17 years as a New York City police officer. He dives into the critical importance of tax planning, revealing how businesses can retain more earnings with strategic approaches. Topics include choosing the right CPA, navigating tax classifications for home services, and the essentials of proactive communication to optimize tax savings. Craig also highlights common pitfalls and essential resources that can save business owners thousands.
May 23, 2018 • 1h 27min
Boosting Your Bottom Line With Outstanding Customer Service
Shawn is the co-owner and CEO of Reynolds Brothers Exteriors, a successful family-owned eavestrough & exteriors company in Toronto, Canada. In the years since they launched, they've received numerous recognitions, such as the Consumers Choice Awards, and HomeStars' "Best of 2017" award. In this episode, we talked about customer service, hiring, leadership...
May 15, 2018 • 1h 1min
Connecting With Your Customers At An Emotional Level
Brigham is the founder and president of Power Selling Pros, a leading coaching and training firm dedicated to making your call center better. Power Selling Pros started training six call handlers in 2009. Today, they've successfully trained 450 call handlers and have worked with over 120 companies from around the globe. In this episode, we talked about customer service, booking rates, customer experience...
6 snips
May 8, 2018 • 50min
Getting Your Booking Rates To As High As 90%
Susy, a Major Accounts Manager at Callcap, shares her expertise in enhancing booking rates for businesses, especially in the home service sector. She discusses the vital role of effective communication, especially during crises like hurricanes, and how call tracking tools can optimize lead management. Susy emphasizes the importance of data analysis for improving booking rates and fostering a supportive workplace culture. The conversation highlights key strategies for accountability and rapid response, showcasing how these elements can significantly boost business growth.
4 snips
May 1, 2018 • 1h 19min
Transforming From A One-Man Show To An Employee-Centric Business
Mark Stoner, an entrepreneur who turned his one-man chimney sweeping business into Ashbusters, a multi-million dollar success, shares his inspiring journey. He discusses the critical transition to scalable business practices, emphasizing the importance of hiring and fostering company culture. Stoner also delves into effective leadership strategies, combating employee burnout, and balancing commission with quality in compensation. His insights on delegation and maintaining focus reveal how empathy and resilience are key to sustaining growth in any service industry.
