The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
Apr 24, 2018 • 39min
Becoming #1 In Your Local Market With Google Local Services
SearchKings was established in 2009, and has since built an impressive customer base of over 1200 business owners across North America. They were one of the only five Google Premier Partners that was selected for the Google Guarantee program. In this episode, we talked about search engine marketing, paid ads, customer service...
Apr 17, 2018 • 1h 7min
Scaling The Right Systems That Your Team Say YES To
Keith Lee started his business career as a sales rep for Thompson Marking Service in 1978, worked his way up, and successfully bought the company in 1992. The systems he developed and implemented allowed the company to grow its sales from $300k to $15M per year, and earned them the recognition of being the "Best Small Business to Work For in Washington State" by Washington CEO Magazine. It eventually grew to become what we now know as American Retail Supply. In this episode, we talked about systems, hiring, management...
7 snips
Apr 10, 2018 • 54min
John Jantsch - Turn Your Business Into A Marketing Machine
John Jantsch, a seasoned marketing consultant and author known for his expertise in small business marketing, shares invaluable insights. He emphasizes the importance of a systematic marketing approach and understanding unique selling propositions through problem-solving. The conversation touches on the significance of CRM systems for enhancing customer interactions and effective email marketing strategies. Jantsch also highlights the role of service contracts in building relationships and identifies profitable customer segments to drive business growth.
9 snips
Apr 3, 2018 • 1h 15min
Capturing 25% More Customers With Smart Financing
Darius, the COO of F.H. Furr Plumbing, Heating & Air Conditioning, discusses innovative financing strategies that helped his company generate $1 million in financed services within three months. He shares insights on enhancing lead conversions and sales through effective payment plans. The conversation also touches on the challenges of running a successful call center, hiring quality staff, and the importance of CRM systems like ServiceTitan. Additionally, Darius emphasizes the impact of financing on increasing average transaction values and customer engagement.
4 snips
Mar 27, 2018 • 39min
Building A $100M Legacy In Entrepreneurship And Life
Cameron, a natural-born entrepreneur, has built two multi-million dollar companies by 35, including growing 1-800-GOT-JUNK? dramatically. He discusses the importance of delegation and establishing effective systems for business growth. Cameron shares valuable life lessons on balancing work and relationships, emphasizing intentional living. He also highlights how embracing neurodiversity can lead to unique strengths in entrepreneurship. Listeners will find practical strategies for achieving personal fulfillment while building a legacy.
Mar 20, 2018 • 49min
Creating Huge Demand For Your Business Using Direct Marketing
Gary, a seasoned CEO with over 15 years in leadership and marketing, shares his wealth of knowledge on creating demand through direct marketing. He discusses the vital role of personal relationships in sales and leadership. Coupons remain powerful even in the digital age, and tracking marketing effectiveness is key for success. Gary emphasizes data analytics for targeted reach and highlights the balance between outsourcing and in-house operations. His insights on maximizing strengths and building effective teams make this a must-listen for entrepreneurs.
7 snips
Mar 14, 2018 • 1h 2min
Creating a Customer-Driven Company Culture
Michel, an expert in customer experience and employee engagement, runs a successful $10M/year restaurant. He discusses the power of employee engagement in creating a positive company culture and shares recruitment strategies that prioritize internal talent. Michel reveals how small gestures can significantly boost customer loyalty and emphasizes the value of genuine relationships in business. He also recommends essential reads for entrepreneurs while exploring gamification techniques to enhance team motivation and customer interactions.
Mar 6, 2018 • 1h 3min
Empowering Your Employees To Scale Your Business 10x
Ellen is a successful franchisor, helping launch a plumbing franchise to 47 locations and $40 million in sales in under 2 years. Recently, Ellen and her partners launched ZOOM DRAIN Franchise Company, LLC, an exciting and unique franchise opportunity, currently in 8 locations. In this episode, we talked about mentorship and leadership, as well as effective business management strategies...
4 snips
Feb 27, 2018 • 1h 21min
Grow Your Business 100x Through The Franchising Model
Nick, the owner, co-founder, and president of College Hunks Hauling Junk, shares insights from building the largest U.S.-based hauling and moving company. He discusses the transformation from a college idea to a successful franchise, emphasizing the importance of leadership, culture, and effective recruitment. Nick highlights the role of technology in enhancing customer service and business performance. He also explores innovative hiring strategies, gamification for employee motivation, and crafting actionable plans for business growth.
Feb 20, 2018 • 1h 20min
Finding Your Highest Calling As A Leader
Larry Janesky, founder and CEO of Basement Systems Inc., shares his insights on leadership and business success. He discusses the importance of hiring great employees and cultivating a positive company culture. Janesky emphasizes evolving leadership through technology and the necessity of effective delegation. He explores building sustainable systems and processes to enhance customer satisfaction and employee confidence. The conversation underscores personal growth and authenticity as crucial elements for impactful leadership.
