The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
Jun 6, 2018 • 1h 16min
Leading With Care And Code To Achieve Business Success
Howard is the Executive Vice President and Director of Training and Operations of Ziglar, Inc, coaching businesses from 52 different industries from 9 different countries. He’s also the author of The Power of Community, and many other books that help small business owners build phenomenal companies. In this episode, we talked about leadership, hiring, sales...
May 29, 2018 • 42min
Saving Thousands of Dollars With Tax Planning
Craig, a certified tax coach and public accountant, shares insights from his diverse background, including 17 years as a New York City police officer. He dives into the critical importance of tax planning, revealing how businesses can retain more earnings with strategic approaches. Topics include choosing the right CPA, navigating tax classifications for home services, and the essentials of proactive communication to optimize tax savings. Craig also highlights common pitfalls and essential resources that can save business owners thousands.
May 23, 2018 • 1h 27min
Boosting Your Bottom Line With Outstanding Customer Service
Shawn is the co-owner and CEO of Reynolds Brothers Exteriors, a successful family-owned eavestrough & exteriors company in Toronto, Canada. In the years since they launched, they’ve received numerous recognitions, such as the Consumers Choice Awards, and HomeStars’ “Best of 2017” award. In this episode, we talked about customer service, hiring, leadership...
May 15, 2018 • 1h 1min
Connecting With Your Customers At An Emotional Level
Brigham is the founder and president of Power Selling Pros, a leading coaching and training firm dedicated to making your call center better. Power Selling Pros started training six call handlers in 2009. Today, they’ve successfully trained 450 call handlers and have worked with over 120 companies from around the globe. In this episode, we talked about customer service, booking rates, customer experience...
6 snips
May 8, 2018 • 50min
Getting Your Booking Rates To As High As 90%
Susy, a Major Accounts Manager at Callcap, shares her expertise in enhancing booking rates for businesses, especially in the home service sector. She discusses the vital role of effective communication, especially during crises like hurricanes, and how call tracking tools can optimize lead management. Susy emphasizes the importance of data analysis for improving booking rates and fostering a supportive workplace culture. The conversation highlights key strategies for accountability and rapid response, showcasing how these elements can significantly boost business growth.
4 snips
May 1, 2018 • 1h 19min
Transforming From A One-Man Show To An Employee-Centric Business
Mark Stoner, an entrepreneur who turned his one-man chimney sweeping business into Ashbusters, a multi-million dollar success, shares his inspiring journey. He discusses the critical transition to scalable business practices, emphasizing the importance of hiring and fostering company culture. Stoner also delves into effective leadership strategies, combating employee burnout, and balancing commission with quality in compensation. His insights on delegation and maintaining focus reveal how empathy and resilience are key to sustaining growth in any service industry.
Apr 24, 2018 • 39min
Becoming #1 In Your Local Market With Google Local Services
SearchKings was established in 2009, and has since built an impressive customer base of over 1200 business owners across North America. They were one of the only five Google Premier Partners that was selected for the Google Guarantee program. In this episode, we talked about search engine marketing, paid ads, customer service...
Apr 17, 2018 • 1h 7min
Scaling The Right Systems That Your Team Say YES To
Keith Lee started his business career as a sales rep for Thompson Marking Service in 1978, worked his way up, and successfully bought the company in 1992. The systems he developed and implemented allowed the company to grow its sales from $300k to $15M per year, and earned them the recognition of being the “Best Small Business to Work For in Washington State” by Washington CEO Magazine. It eventually grew to become what we now know as American Retail Supply. In this episode, we talked about systems, hiring, management...
7 snips
Apr 10, 2018 • 54min
John Jantsch - Turn Your Business Into A Marketing Machine
John Jantsch, a seasoned marketing consultant and author known for his expertise in small business marketing, shares invaluable insights. He emphasizes the importance of a systematic marketing approach and understanding unique selling propositions through problem-solving. The conversation touches on the significance of CRM systems for enhancing customer interactions and effective email marketing strategies. Jantsch also highlights the role of service contracts in building relationships and identifies profitable customer segments to drive business growth.
9 snips
Apr 3, 2018 • 1h 15min
Capturing 25% More Customers With Smart Financing
Darius, the COO of F.H. Furr Plumbing, Heating & Air Conditioning, discusses innovative financing strategies that helped his company generate $1 million in financed services within three months. He shares insights on enhancing lead conversions and sales through effective payment plans. The conversation also touches on the challenges of running a successful call center, hiring quality staff, and the importance of CRM systems like ServiceTitan. Additionally, Darius emphasizes the impact of financing on increasing average transaction values and customer engagement.
