The Home Service Expert Podcast
Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist
The Home Service Expert podcast is the No. 1 podcast for ambitious home service entrepreneurs, whether they are in plumbing, HVAC or another niche. In this show, Tommy Mello, a $200M business founder, will talk with the best entrepreneurs and experts in the home service industry and beyond, to share insights that have made them successful: from the newest marketing tools to the best scaling strategies. Previous podcast guests include Terry Nicholson (former national trainer of NYSE-listed home services company), Craig Smith (President of HomeAdvisor, a home services marketplace valued at $2B+), Cameron Herold (former COO of three $100M+ companies), etc.
Episodes
Mentioned books
Nov 15, 2018 • 41min
Dominating The World Using The Franchise System
Brian Scudamore is the Founder and CEO of O2E Brands. O2E Brands is the banner company of the biggest hauling company in the world, 1-800-GOT-JUNK, as well as WOW 1 DAY PAINTING, You Move Me and Shack Shine. In this episode, we talked about franchising, leadership, management...
Nov 8, 2018 • 1h 4min
Building A Successful Service Agreement Program
Jaime DiDomenico is the President of Cool Today, and Chair Of The Board Of Directors of NexStar, a training company designed for home service businesses. In 2004, Jaime acquired 41-year old cooling company, N&M, and rebranded it into Cool Today. Since then, Cool Today has expanded into plumbing and electrical services, and has grown its business with two new additional brands: Energy Today and Plumbing Today. In this episode, we talked about service agreements, customer service, pricing...
Nov 1, 2018 • 1h 13min
Using One System To Run Your Entire Business
Ara Mahdessian is the co-founder and CEO of ServiceTitan, the leading field software for home service companies. What started as a summer project to help out his family business grew into an $800m company, and has since served thousands of successful home service businesses to date. In this episode, we talked about customer service, marketing, sales...
Oct 25, 2018 • 1h 1min
Building a Successful Business Without Working 24/7
Christian Devlin was the founder and owner of Devlin Plumbing Services based in South Carolina. He successfully grew his plumbing business from $180K in 2015 to over $1.5M in less than 3 years, and built its reputation as one of the best, most professional, and highest reviewed expert plumbing companies in Myrtle Beach. He is also the host of the podcast Ethical Contractors Alliance. In this episode, we talked about customer service, marketing, leadership...
Oct 25, 2018 • 1h 1min
Building a Successful Plumbing Company Without Working 24/7
Christian Devlin was the founder and owner of Devlin Plumbing Services based in South Carolina. He successfully grew his plumbing business from $180K in 2015 to over $1.5M in less than 3 years, and built its reputation as one of the best, most professional, and highest reviewed expert plumbing companies in Myrtle Beach. He is also the host of the podcast Ethical Contractors Alliance. In this episode, we talked about customer service, marketing, leadership...
Oct 18, 2018 • 1h 12min
Achieving Permanent Profitability by Taking Profit First
Mike Michalowicz is a serial entrepreneur and the founder of the Profit First Professionals. He is also an accomplished author of many bestselling business books such as The Pumpkin Plan and Profit First, and has made several appearances as a guest expert on many TV shows, including CNBC's On the Money and MSNBC. His passion lies in helping entrepreneurs achieve profitability so that they can live the vision that they've had for themselves. In this episode, we talked about profitability, leadership, hiring...
Oct 10, 2018 • 52min
Taking Your Marketing To The Next Level
Josh Elizetxe, an internet advertising veteran and angel investor, shares his wealth of knowledge on taking marketing to new heights. He dives into the power of influencer marketing, showcasing how even smaller influencers can significantly boost visibility. The conversation also touches on innovative recruitment strategies that prioritize top talent and company culture. Additionally, Josh emphasizes the importance of mastering sales funnels and adapting to consumer behavior for home service marketing success.
Oct 3, 2018 • 38min
Mastering The Financial Side Of Your Business
Justin Krane is a certified financial planner and a money strategist for business owners. He founded Krane Financial Solutions, and frequently guests as a financial expert on popular TV shows such as CBS and Fox Business News. His mission is to help business owners better understand the financial side of their business. In this episode, we talked about cash flow, scaling, revenue generation...
Sep 26, 2018 • 1h 8min
Generating Loads of Leads in a Cost Effective Way
Todd Bairstow, founder of Keyword Connects, shares expert insights on lead generation strategies for home improvement businesses. He discusses the innovative pay-for-performance model that prioritizes high-quality leads and the impact of hyperlocal marketing. Todd emphasizes blending online and offline marketing to enhance visibility and customer engagement. He also highlights the importance of effective follow-ups and communication in boosting conversions. Additionally, he categorizes homeowners into personality types to tailor marketing approaches effectively.
Sep 20, 2018 • 57min
Connecting Marketing, Design and Technology To Better Serve Your Customers
In this engaging conversation, Peter Sena, CEO and Chief Creative Officer at Digital Surgeons, shares his expertise in leveraging design, technology, and marketing to enhance customer service. He emphasizes the importance of CRM systems for optimizing customer engagement and retention. The discussion covers navigating digital transformation for service businesses, and the critical role of customer insights in shaping effective marketing strategies. Peter also introduces the 'Thousand True Fans' concept, highlighting how strong customer relationships can drive financial success.
