Experiment Nation: The Podcast

In this episode, Mike Green discusses the use of diary studies in UX research, particularly in the context of public sector user research. Mike Green, a freelance user research lead based in the UK, shares his experiences using Google Forms, structuring incentives, and addressing challenges in recruitment for diary studies. The discussion emphasizes the longitudinal nature of diary studies, contrasting them with traditional usability tests, and highlights their effectiveness in capturing user feedback over a period of time. Mike also touches upon the importance of understanding user behavior, attitudinal responses, and the ethical considerations in dealing with vulnerable groups. The planning and design stage for diary studies is emphasized, stressing the need to align the research goals with the chosen methodology. Overall, the video aims to provide insights and tips for conducting impactful UX research using diary studies in the public sector. Chapters 00:00 Introduction to Diary Studies with Mike Green 03:21 Understanding the Purpose of a Diary Study 06:45 Recruiting Participants for Your Diary Study 10:12 Analyzing Data from Diary Studies 14:30 Key Considerations for Diary Studies Success #UXResearch #DiaryStudies #UserExperience #ResearchablePodcast

Learn from André Morys, CEO of KonversionsKRAFT, on gaining crucial stakeholder buy-in for experiments. André highlights the challenges faced by optimizers and advocates for understanding team dynamics through stakeholder mapping. He emphasizes approaching stakeholders, using empathy to build relationships, and overcoming objections. André shares practical insights on conflict management, including a stakeholder map with color-coded power dynamics. Discover the significance of regular check-ins, fostering trust, and achieving tangible results in experimentation. Master the art of securing support for your experiments effectively. About growth marketing Summit: June 19th, 2024 in Frankfurt: www.growthmarketingSUMMIT.com - with 700-800 attendees it is Europe's #1 real-life conference with a handpicked lineup of great people you will usually not see at one conference. Andre's strategy illustrated: http://experimentnation.com/wp-content/uploads/2023/12/andre-stakeholder-strategy.png Chapters 00:00 - Introducing André Morys and the importance of stakeholder buy-in 04:12 - Understanding the stakeholder map and its color-coded quadrants 09:37 - The impact of stakeholders on experimentation in different company sizes 13:45 - Importance of building relationships and trust with stakeholders 18:20 - Recognizing objections and crafting strategies to address them 24:10 - Navigating implicit forces in larger organizations 24:43 - Learn about André Morys’ upcoming Growth Marketing Summit

Will Laurenson shares his journey from startup to becoming a CRO (Conversion Rate Optimization) expert. Will discusses the significance of usability, anxiety, and motivation in CRO, drawing from his extensive experience in running tests and optimizing various businesses. Will's approach to CRO involves deep insights into user behavior and a focus on aligning products with customer needs, challenging the common pitfalls of assuming product-market fit based solely on initial traction or advertising success. Chapters: 0:00 - Introduction to Will Laurenson’s CRO Journey 2:30 - Transitioning from startups to founding Customers Who Click 6:15 - Understanding the usability, anxiety, and motivation in CRO 10:45 - Onboarding process and working with clients at Customers Who Click 15:20 - The UAM Method: Usability, Anxiety, and Motivation in CRO Will's podcast: https://customerswhoclick.carrd.co/ Will on LinkedIn: https://www.linkedin.com/in/willlaurenson/

You need to invest in ad optimization. Effective performance marketing / advertising optimization relies on continuous experimentation, data-driven decision-making, audience insight, and refined targeting. It's not just about numbers; creativity, a deep understanding of advertising channels, and ethical targeting are crucial. Brand trust and performance marketing are interconnected, with customer reviews and testimonials playing a significant role. Embracing experimentation and learning from failures is essential for long-term success in performance marketing. Transparency with clients, a focus on the bigger picture, and purposeful action are keys to building trust. Joe discusses the launch of AD Scientists and encourages connecting with other industry professionals. If you want to follow Joe, check him out here: https://www.adscientist.ca/ https://www.linkedin.com/in/joefitzpatrick1/

Maximizing results in ad network optimization requires a systematic approach. Start with A/B testing on Google Ads and gradually introduce more complex campaigns, balancing technical and creative aspects. Analyze your channel's performance, ensuring sufficient impressions and conversions for statistically significant results. Shape your product to align with the ad network's requirements and consider user experience. Prioritize velocity in testing initially, gradually enhancing quality, and encourage collaboration across different platforms for valuable insights in the quest for optimization.

Lucas, a senior conversion specialist, shares his journey in the media industry, emphasizing the transformative impact of A/B testing. He discusses myths about experimentation - debunking them along the way as well as highlights the importance of validation, integration into essential projects, and showcasing negative results. Lucas encourages testing the obvious and unexpected, questioning assumptions, and showing the value of experimentation to reduce risk and aid decision-making, making it an asset for senior managers and specialists.

Personalization timing matters Eric Melchor, an evangelist at Optimonk, emphasizes the importance of focusing on the product page for effective conversion rate optimization (CRO). He suggests treating website visitors as individuals and creating a personalized and enjoyable customer experience in real-time. Melchor also discusses the significance of capturing visitor interest early on and leveraging smart CRO tactics and personalization timing throughout the customer journey. Additionally, he mentions the value of optimizing the product page, as it can yield significant returns on investment.

We explore various angles of CRO Organizational Structure. We discussed primarily the differences between centralized CRO teams vs a company-wide experimentation culture, and how this is best looked at as a continuum. Companies starting out might benefit from a centralized CRO team whereas more mature optimization programs can benefit more from working experimentation into all facets of the company. How can a company who does 0 experimentation introduce and adopt an experimentation process/culture? We also chatted about experimentation at the customer level, what this means, and how it could be the future of optimization.

Heatmaps to the rescue! Creating an impactful website hero section above the fold is vital for user engagement. Clear value propositions and compelling calls to action are essential, as users often don't scroll past this section. Heat mapping, combined with other techniques like exit polls and A/B testing, provides a comprehensive understanding of user behavior. While urgency and scarcity tactics can be effective, users have become more skeptical of overused strategies like countdown timers. Understand your audience through analytics data and tailor your optimization strategies accordingly, whether it's for B2C, B2B, or other sectors. Mobile interactions may have imprecise heat map data, so use it alongside other sources for a well-rounded view.

Experimentation Culture for Startups is so important. In the realm of Conversion Rate Optimization (CRO), engaging all stakeholders, from executives to product managers and customer service, is pivotal for success. This inclusive approach fosters collaboration, early alignment on technical aspects, and efficient experimentation. It stands in stark contrast to tactical CRO, which tends to focus on short-term projects and lacks a comprehensive strategy. Strategic CRO, on the other hand, entails research, testing, iteration, and transparent communication, forming a continuous and value-driven process. When selecting a CRO agency, clients should prioritize those that emphasize strategic approaches, effective utilization of test results, and well-structured workflows. This approach transforms CRO into an integral part of an organization's culture and operations, creating enduring value.