Personalization timing matters Eric Melchor, an evangelist at Optimonk, emphasizes the importance of focusing on the product page for effective conversion rate optimization (CRO). He suggests treating website visitors as individuals and creating a personalized and enjoyable customer experience in real-time. Melchor also discusses the significance of capturing visitor interest early on and leveraging smart CRO tactics and personalization timing throughout the customer journey. Additionally, he mentions the value of optimizing the product page, as it can yield significant returns on investment.