Walking Your Talk | Culture Change & Leadership
This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk.
Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.
Latest episodes
5 snips
Dec 16, 2019 • 14min
33: Customer-centricity series - When bad news avoidance meets conflict avoidance
Exploring the clash between conflict avoidance and honesty in customer-centric interactions, emphasizing the importance of addressing bad news to attract and retain customers. Delving into strategies for deep customer understanding and confronting uncomfortable truths for better relationships. Highlighting the necessity of actively engaging with feedback for enhanced customer-centricity.
Dec 9, 2019 • 12min
32: Customer-centricity series - Indispensable is the benchmark - does your business hit this?
Explore the importance of all roles in a customer-centric organization, including non-customer-facing positions. Learn about the value of understanding client perspectives and transforming business to be truly customer-centric.
Dec 2, 2019 • 11min
31: Customer-centricity series - Be in love with your customer not your product talk to their heart
Explore the dangers of a product-centric mindset and the value of customer empathy in business growth. Embrace customer-centric approaches by understanding their needs and preferences, guiding them towards success through empathy.
Nov 25, 2019 • 9min
30: Customer-centricity series - Beware self-absorption, it kills empathy
The podcast discusses the importance of shifting from self-absorption to empathy when serving customers. It emphasizes prioritizing customer needs, cultivating empathy, and personalizing engagement to provide genuine customer care.
Nov 18, 2019 • 13min
29: Customer-centricity series - Are you deeply curious enough to know their world?
Explore the essence of customer-centricity, deep curiosity about clients' lives, immersive experiences in understanding diverse industries, CEO's hands-on engagement with customers, embracing customer perspective through deep curiosity
Nov 11, 2019 • 12min
28: Empowerment series - Is empowering others counterintuitive to you? That wouldn't be unusual
This podcast explores the challenges of empowering others in leadership roles, emphasizing the shift in leadership skills required. It discusses traits of successful leaders, the role of leaders in fostering empowerment, steps to effective empowerment, and the benefits of empowerment on individuals and leaders.
Nov 4, 2019 • 13min
27: Empowerment series - Empowering others is a process, where are you on this journey?
Exploring the gradual path to empower others, avoiding sudden shifts. Delving into leadership styles and decision-making levels. Highlighting the importance of adapting empowerment levels based on individual expertise. Encouraging a step-by-step process towards empowering others.
Oct 28, 2019 • 14min
26: Empowerment series - Change your language, it drives empowerment
Empowerment through language is highlighted, emphasizing the impact of shifting from 'have to' to 'choose to'. The transformational power of language on mindset, personal freedom, and organizational challenges is explored. Prioritizing empowerment in conversations and decision-making leads to positive outcomes and constructive dialogue.
Oct 21, 2019 • 14min
25: Empowerment series - It really is down to you - but that's good news, right?
Explore the power of personal empowerment and taking control of your life. Learn how to overcome challenges, embrace strengths, and navigate relationships towards growth and empowerment. A personal journey of empowerment and mental strength will inspire you to take charge of your own power.
Oct 14, 2019 • 12min
24: Empowerment series - "If you own the story, you get to write the ending"
Exploring empowerment as self-claimed rather than granted, challenging victim mentality. Importance of personal power through encouragement, recognition, and reclaiming empowerment through self-understanding and breaking internal barriers.
