Walking Your Talk | Culture Change & Leadership

31: Customer-centricity series - Be in love with your customer not your product talk to their heart

Dec 2, 2019
Explore the dangers of a product-centric mindset and the value of customer empathy in business growth. Embrace customer-centric approaches by understanding their needs and preferences, guiding them towards success through empathy.
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1
Introduction
00:00 • 4min
2
The Pitfalls of Product-Centricity and the Importance of Customer Empathy
03:38 • 4min
3
Embracing Customer-Centricity Over Product-Centricity: Cultivating Empathy and Understanding Customer Needs
08:05 • 3min