31: Customer-centricity series - Be in love with your customer not your product talk to their heart
Walking Your Talk | Culture Change & Leadership
00:00
The Pitfalls of Product-Centricity and the Importance of Customer Empathy
Exploring a brewing company's decline due to excessive focus on their product at the expense of customer needs, emphasizing the importance of empathy over self-absorption in business and personal growth.
Transcript
Play full episode
