4min chapter

Walking Your Talk | Culture Change & Leadership cover image

31: Customer-centricity series - Be in love with your customer not your product talk to their heart

Walking Your Talk | Culture Change & Leadership

CHAPTER

The Pitfalls of Product-Centricity and the Importance of Customer Empathy

Exploring a brewing company's decline due to excessive focus on their product at the expense of customer needs, emphasizing the importance of empathy over self-absorption in business and personal growth.

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