31: Customer-centricity series - Be in love with your customer not your product talk to their heart
Walking Your Talk | Culture Change & Leadership
Embracing Customer-Centricity Over Product-Centricity: Cultivating Empathy and Understanding Customer Needs
This chapter highlights the shift from product-centric to customer-centric approaches, emphasizing the significance of understanding customer needs and preferences. It stresses the importance of empathy and guiding customers towards beneficial choices for lasting success.
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