Walking Your Talk | Culture Change & Leadership

30: Customer-centricity series - Beware self-absorption, it kills empathy

Nov 25, 2019
The podcast discusses the importance of shifting from self-absorption to empathy when serving customers. It emphasizes prioritizing customer needs, cultivating empathy, and personalizing engagement to provide genuine customer care.
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Episode notes
1
Introduction
00:00 • 3min
2
Prioritizing Customer-Centricity and Empathy in Business
02:58 • 5min
3
Embracing Customer-Centricity Through Personalized Engagement
07:34 • 2min